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tdouglas1
tdouglas1
Join Date 05/2013
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Unable to save a new secondary computer into the grid

December 22, 2025 2:17:14 PM from Stardock ForumsStardock Forums

I have uninstalled MP v4.07 from primary and secondary computers.

I rebooted both machines.

I installed MP v4.07 on both machines.

I ensured that the network was set to Private on both.

I ensured that the encryption key is correct.

I attempted to "Add" a secondary computer.  In doing so, the network scan detected the computer automatically.

I clicked the Test button and it was successful.

I confirmed and entered the password for the secondary computer.

I clicked "Add" to take me back to the grid.  NO new computer was added.

When it took me back to the grid, NO NEW COMPUTER was shown in the grid.

I also added MP as an approved program in Windows FW for the Private network type.  Same result.

I also disabled the FW on the secondary computer for both Private and Public networks.  Same result.

Please advise.

multiplicity
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tdouglas1
basj
Join Date 03/2001
+1789 sdemployee
Reply #1 December 22, 2025 7:08:56 PM
from Stardock ForumsStardock Forums


I rebooted both machines.

I installed MP v4.07 on both machines.

I ensured that the network was set to Private on both.

Hello,
Sorry to hear you are having issues. It is best to rebooting the system right after installing.


Basj,
Stardock Community Assistant.

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tdouglas1
tdouglas1
Join Date 05/2013
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Reply #2 December 23, 2025 9:08:04 AM
from Stardock ForumsStardock Forums

It is possible that I did that as well.  If I remember correctly, I believe that you are prompted to do so after install.

So, what's my next step?  Uninstall AGAIN, reinstall, reboot, etc.?

Please advise.

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tdouglas1
basj
Join Date 03/2001
+1789 sdemployee
Reply #3 December 23, 2025 9:31:50 AM
from Stardock ForumsStardock Forums

For connection issue please refer to this guide: https://support.stardock.com/space/SHC/1287946260/Multiplicity+Connection+issues+101 

Thank you,

Basj,
Stardock Community Assistant

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tdouglas1
Neil Banfield
Join Date 04/2001
+1139 sdemployee
Reply #4 December 25, 2025 6:59:03 PM
from Stardock ForumsStardock Forums

You should check you didn't accidentally add as kvm mode if it is KVM mode and also it isn't on the right hand side waiting to be dragged onto the grid.

Another thing to check is the service is running correctly as without that you cannot change any settings at all.  Seeing if anything like creating a hotkey or toggling other settings get saved OK after a close and reopen would confirm this.

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