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Seemless connections secondary computer monitors disappearing when in advanced mode

Seemless connections secondary computer monitors disappearing when in advanced mode and unable to move mouse to my secondary pc.

I keep getting this issue on seemless connections on multiplicity 4 when I drag those dark monitors, they disappear they also disappear when placed, and they give me no connection

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Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,
Basj,
Stardock Community Assistant.

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I keep getting this issue on seemless connections on multiplicity 4 when I drag those dark monitors, they disappear they also disappear when placed, and they give me no connection

Set aside 'advanced' for a moment, uncheck it. Are you able to make a successful connection to the Secondary?

If not, please start here

https://support.stardock.com/space/SHC/1287946260/Multiplicity+Connection+issues+101

Sean Drohan
Stardock Product Lifecycle Manager

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Hello - I'm having the same issue - and yes checking off advanced does work.

Next steps?

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Using the middle mouse wheel in and out will allow you to see more of the grid. Once you can see the other PCs monitors, you should be able to drag them where you want them. Is that the case?

Sean Drohan
Stardock Product Lifecycle Manager

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Did you get a resolution for this - I've just ran into, what appears to be, exactly the same issue?

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Quoting michaeldavishome,

reply 5

Did you get a resolution for this - I've just ran into, what appears to be, exactly the same issue?

Quoting sdrohan,

reply 4

Using the middle mouse wheel in and out will allow you to see more of the grid. Once you can see the other PCs monitors, you should be able to drag them where you want them. Is that the case?

Sean Drohan
Stardock Product Lifecycle Manager

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Cheers for the reply - unfortunately, that didn't fix it for me

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Quoting michaeldavishome,

reply 7

Cheers for the reply - unfortunately, that didn't fix it for me

Mike, I am going to need more help \ feedback than you are providing...

Are you able to see the Secondary when not using Advanced mode?

If not, that's the problem that needs solving 1st.

If you do see it, when you switch to Advanced, does any zoning out \ moving show it? Example:

https://cdn.stardock.us/support/uploads/MultiplicityConfig_2025-05-29_09-47-33SeanDrohan.mp4

If you try to add the Secondary again there, does it then show?

Are you certain you are using the EXACT same version of MP4 on each PC?

Sean Drohan
Stardock Product Lifecycle Manager

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Sorry Sean, I didn't go into more detail as I have this thread for my own issue on the go - https://forums.stardock.com/536218/page/1/#3969023

Any update on that one would be appreciated as I've taken it as far as my knowledge will allow, seems to be an issue with stacking monitors rather than having a side by side arrangement, maybe.

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Quoting michaeldavishome,

reply 9

Sorry Sean, I didn't go into more detail as I have this thread for my own issue on the go - https://forums.stardock.com/536218/page/1/#3969023

Any update on that one would be appreciated as I've taken it as far as my knowledge will allow, seems to be an issue with stacking monitors rather than having a side by side arrangement, maybe.

I was not aware of the double posting.

Sean Drohan
Stardock Product Lifecycle Manager

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