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SteveMann
Join Date 12/2009
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Bug? Black squares

Random black squares

November 18, 2017 8:59:55 AM from Stardock ForumsStardock Forums

I just installed Fences 3, and now I am getting random black squares on my desktop, and occasionally black background when switching to a new desktop page.  I really like Fences and have been using it since Version 1, but if this can't be fixed than I will have to stop using it.

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MindlessMe
Join Date 12/2011
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Reply #1 November 18, 2017 2:40:04 PM
from Stardock ForumsStardock Forums

I had this issue with an older laptop I was using. After restarting it resolved itself. If the issue persists after restarting try reinstalling Fences on the computer. One of those should resolve the problem you're having. 

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SteveMann
Join Date 12/2009
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Reply #2 November 19, 2017 2:37:28 PM
from Stardock ForumsStardock Forums

I did reinstall Fences, twice.

I removed Fences and the problem went away.

I miss having Fences.

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zakelijk1
Join Date 03/2013
0
Reply #3 July 4, 2018 10:51:34 AM
from Stardock ForumsStardock Forums

Hi,

I have the same problem and seen multiple topics relating to this problem. I reinstalled fences several time, new versions, purge, new windows 10 install, etc.. Nothing helps. Is seem to be related to using multiple monitors.

It seems to be a persistent bug in Fences and for me spoils the fun of what used to be a very effective tool.

Please a solution.

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basj
Join Date 03/2001
+204
Reply #4 July 4, 2018 11:02:39 AM
from Stardock ForumsStardock Forums

Quoting zakelijk1,
reply 3

Hi,

I have the same problem and seen multiple topics relating to this problem. I reinstalled fences several time, new versions, purge, new windows 10 install, etc.. Nothing helps. Is seem to be related to using multiple monitors.

It seems to be a persistent bug in Fences and for me spoils the fun of what used to be a very effective tool.

Please a solution.

Hello,

Sorry to hear you are having issues. You mentioned you have tried the purge and reinstall steps mentioned here : https://forums.stardock.com/486084/fences-support-faq#reinstalling

if so try the clean boot steps https://forums.stardock.com/486084/fences-support-faq#cleanboot

Try that and see if there is something conflicting with Fences.

Thank you

Basj,

Stardock Community Assistant.

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SteveMann
Join Date 12/2009
0
Reply #5 July 5, 2018 12:17:22 PM
from Stardock ForumsStardock Forums

Quoting zakelijk1,
reply 3

Nothing helps. Is seem to be related to using multiple monitors.

I have three monitors on my PC.  Since reinstalling the latest version of Fences, the problem still occurs, but much less often.

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basj
Join Date 03/2001
+204
Reply #6 July 5, 2018 12:20:38 PM
from Stardock ForumsStardock Forums

Quoting SteveMann,
reply 5


Quoting zakelijk1,
reply 3

Nothing helps. Is seem to be related to using multiple monitors.


I have three monitors on my PC.  Since reinstalling the latest version of Fences, the problem still occurs, but much less often.

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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basj
Join Date 03/2001
+204
Reply #7 July 5, 2018 12:27:22 PM
from Stardock ForumsStardock Forums

Please try updating your Graphics driver. Follow steps listed below.

Use the link(s) below for updating:

Intel:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Nvidia:
http://www.nvidia.com/Download/index.aspx?lang=en-us

Note: Please perform a "clean installation" if you have an Nvidia graphics card. The below screenshots will help with how to do that:

https://www.screencast.com/t/L4rVrm40

https://www.screencast.com/t/30rwsLL9S3c

ATI \ AMD:
http://support.amd.com/us/gpudownload/Pages/index.aspx

For ATI \ AMD driver uninstalling:
http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Thank you,

Basj,

Stardock Community Assistant

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Femkatos
Join Date 11/2018
0
Reply #8 November 28, 2018 8:43:42 AM
from Stardock ForumsStardock Forums

Same issue here.

With fresh install of Fences 3.0.9.11, up to date Win10.

Multiple Monitor setup, made clean install of latest Nvidia graphics drivers as suggested above.

Problem persists.

Desktop artifacts after mouseover on hidden icons.

In this picture, you can see one of three (or more) effects:

  1. icons leave black artifacts after mouseover
  2. background goes full black
  3.  icons leave background color artifacts on wrongly black background (even all fences/icons were hidden by double click!)

Interestingly, the save dialog for saving the screenshot to disc instantly recovered the background.

This issue is annoying and makes me think I should have tested before buying.

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basj
Join Date 03/2001
+204
Reply #9 November 28, 2018 8:50:47 AM
from Stardock ForumsStardock Forums

Quoting Femkatos,
reply 8

Same issue here.

With fresh install of Fences 3.0.9.11, up to date Win10.

Multiple Monitor setup, made clean install of latest Nvidia graphics drivers as suggested above.

Could you post a video capture of your problem. So we can actually see the problem.

Thank you,

 

Basj,

Stardock Community Assistant

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sdRohan
Join Date 10/2012
+108
Reply #10 November 28, 2018 9:27:00 AM
from Stardock ForumsStardock Forums

I would also like to know if you are using any third party monitor app like Display Fusion or WallPaper engine?  Also, if you restart WinExplorer is the issue immediately resolved:

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TokyoDan1
Join Date 05/2015
0
Reply #11 December 3, 2018 10:02:12 PM
from Stardock ForumsStardock Forums

Please reinstall or update graphic drivers is a common duck and hide response to a problem that the devs can't fix.

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