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lamcong
Join Date 07/2018
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Multiplicity loses keyboard input when laptop lid closed

July 12, 2018 6:18:58 AM from Stardock ForumsStardock Forums

I'm testing out Multiplicity and noticed something odd. When I close the lid to my laptop, I lose keyboard input. When I open the laptop so the screen re-engages, keyboard input comes back.

I had a KVM switch connected previously. As long as the laptop was connected to it (thinking it had an external monitor), this problem did not occur.

Anyone else seen this type of behavior?

Thanks!

 

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lamcong
basj
Join Date 03/2001
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Reply #1 July 12, 2018 7:55:50 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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lamcong
sdrohan
Join Date 10/2012
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Reply #2 July 12, 2018 11:14:19 AM
from Stardock ForumsStardock Forums

Hello,

It is almost certainly a power saving feature of the laptop / Windows- where it will power off systems that is believes are not in use (and would not normally be in a closed lid state). 

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Yossaya
Join Date 11/2018
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Reply #3 November 30, 2018 3:04:32 AM
from Stardock ForumsStardock Forums

Same problem here. Switched off power saving features ( Laptop doesn't switch to power saving mode and also the display brightness is not adjusted, tested both ) and such, but the problem exists further. If I close the Laptop, the connection to it is closed, while the laptop still is reachable in network and such.

 

Is there a tweak or sth to be able to work with it while the laptops screen is off (laptop closed)?

 

Thank You !

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lamcong
sdrohan
Join Date 10/2012
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Reply #4 November 30, 2018 10:51:35 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting Yossaya,
reply 3

Same problem here. Switched off power saving features ( Laptop doesn't switch to power saving mode and also the display brightness is not adjusted, tested both ) and such, but the problem exists further. If I close the Laptop, the connection to it is closed, while the laptop still is reachable in network and such. 

Is there a tweak or sth to be able to work with it while the laptops screen is off (laptop closed)? 

Thank You !

Check these (I tested, it worked for me):

 

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Yossaya
Join Date 11/2018
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Reply #5 December 1, 2018 8:44:06 AM
from Stardock ForumsStardock Forums

That's exactly what I have configured so far. But when I test it and close the lid, the control doesn't react to any actions. It's like a static image and after a while Multiplicity shows me the info that it lost connection.

Maybe it's some other configuration. I have an Acer V15 Nitro Black-Edition (2017) Laptop, if that helps.

Other specifications:
- I7 7700 HQ CPU
- 4K display (on both laptop screen and display used to connect to it)
- 16 GB RAM
- Win 10 Professional

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sdrohan
Join Date 10/2012
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Reply #6 December 3, 2018 9:44:24 AM
from Stardock ForumsStardock Forums


As long as the laptop was connected to it (thinking it had an external monitor), this problem did not occur.

I don't think it is a monitor issue if keyboard input is what is being lost (what you stated), however, if it is, these always work to make a PC think there is one:

https://www.amazon.com/s/ref=nb_sb_ss_fb_1_8?url=search-alias%3Delectronics&field-keywords=hdmi+dummy+plug&sprefix=hdmi+dum%2Cdigital-text%2C146&crid=1UP3GPZZGR7Z0

Super cheap and they just work...

----------------
Sean Drohan
Stardock Customer Service Manager

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Yossaya
Join Date 11/2018
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Reply #7 December 5, 2018 5:35:38 PM
from Stardock ForumsStardock Forums

Thanks, I will give it a try !

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Yossaya
Join Date 11/2018
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Reply #8 December 13, 2018 7:56:40 AM
from Stardock ForumsStardock Forums

I have tested it now, works perfectly with closed lid and attached hdmi-dummy-plug !

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sdrohan
Join Date 10/2012
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Reply #9 December 13, 2018 8:42:35 AM
from Stardock ForumsStardock Forums

Quoting Yossaya,
reply 8

I have tested it now, works perfectly with closed lid and attached hdmi-dummy-plug !

Kewl (Im bringing that word back).

----------------
Sean Drohan
Stardock Customer Service Manager

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Parris
Join Date 11/2001
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Reply #10 January 13, 2020 1:32:47 PM
from Stardock ForumsStardock Forums

I had the same issue as well with my laptop (Asus ROG G731G) even with "When I close the lid: do nothing" set for both battery and plugged in. I didn't have an hdmi dummy plug handy, but I did have an hdmi to vga adapter. So I ran that between my laptop hdmi port and the vga port of one of my monitors. The vga port is not the active input (DVI is), but this fixes the problem. So thank you very much sdRohan!

Still it would be nice to have Multiplicity work headless without the additional hardware, and I guess Microsoft or Asus has a different idea than I do about what "do nothing" means.   

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sdrohan
Join Date 10/2012
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Reply #11 January 20, 2020 12:37:32 PM
from Stardock ForumsStardock Forums

Quoting Parris,
reply 10

So thank you very much sdRohan!

You are most welcome.

Sean Drohan
Stardock Support Manager

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