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wang rui
wang rui
Join Date 04/2025
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Activation issues

April 24, 2025 4:59:50 AM from Stardock ForumsStardock Forums

Hello, after entering the key and email, the Fences prompt has been activated, but clicking Next will prompt that the Fences is not activated, and the reopening of the software still needs to be activated, so repeat the cycle problem, and also tried the Purge removal software, but the problem still exists, how to solve this, thank you.

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wang rui
basj
Join Date 03/2001
+1631 sdemployee
Reply #1 April 24, 2025 5:07:21 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please refer to this guide: https://support.stardock.com/space/SHC/1260552209/Error:+212+or+Product+Keeps+Prompting+to+Activate. Try it and report back.

Thank you,
Basj,
Stardock Community Assistant.

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wang rui
wang rui
Join Date 04/2025
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Reply #2 April 25, 2025 3:29:22 AM
from Stardock ForumsStardock Forums

Hello, I followed the tutorial, %ProgramData%Stardock This command does not show the PRODUCTNAME folder after running, there is only a fences folder, and there is still a problem with activation after deletion.

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wang rui
basj
Join Date 03/2001
+1631 sdemployee
Reply #3 April 25, 2025 5:30:24 AM
from Stardock ForumsStardock Forums

If you already done deleting to Fences folder, try activation again. If it still happen after deleting and activation step. Try looking into your system cleaner software. It has been reported software like EaseUS system cleaner or any other software with similar function keep deleting your license file. Refer here: https://forums.stardock.com/523986.

Thank you,

Basj,
Stardock Community Assistant

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wang rui
wang rui
Join Date 04/2025
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Reply #4 April 27, 2025 10:21:47 PM
from Stardock ForumsStardock Forums

Hello, I want to bind the key to the account, and then log in to the account directly on the software to activate, but after logging in to the account on the website, I don't see the option to associate the key, how do I need to do this.

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wang rui
basj
Join Date 03/2001
+1631 sdemployee
Reply #5 April 27, 2025 10:49:14 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant

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wang rui
wang rui
Join Date 04/2025
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Reply #6 April 27, 2025 11:00:09 PM
from Stardock ForumsStardock Forums

Do I still need to submit a ticket for this question, but I don't see the option to bind a license in my account.

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wang rui
basj
Join Date 03/2001
+1631 sdemployee
Reply #7 April 27, 2025 11:08:03 PM
from Stardock ForumsStardock Forums

First, did you purchased your new license under different email address? If so, you might want to try this steps: https://support.stardock.com/space/SHC/1260290067/Merging+two+accounts

Thank you,

Basj,
Stardock Community Assistant

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wang rui
wang rui
Join Date 04/2025
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Reply #8 April 27, 2025 11:15:24 PM
from Stardock ForumsStardock Forums

How to associate the license key purchased through other channels to the account, there used to be an option to directly enter the key association in the account, but now you can't see it

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wang rui
basj
Join Date 03/2001
+1631 sdemployee
Reply #9 April 27, 2025 11:30:40 PM
from Stardock ForumsStardock Forums

Quoting wangrui,
reply 8

How to associate the license key purchased through other channels

What do you mean by other channels?

Thank you,

Basj,
Stardock Community Assistant

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