Sorry to hear you are having issues. Please refer to the FAQ link for information on Multiplicity : https://forums.stardock.com/486104/multiplicity-support-faq
And, I have forward your problem/question to Stardock Support Team for their assistance. Since, Stardock is on Summer Vacation, respond might be slow. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Stardock Community Assistant
Stardock Community Assistant.