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smkdwn
Join Date 03/2008
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Broken Registration

February 5, 2019 5:31:50 PM from Stardock ForumsStardock Forums

I logged into my account after resetting the password, purchased Object Desktop and got the receipt (4313640) and downloaded the Object Desktop installer. However nothing shows up as installable after logging into that. This purchase does not show up in my order history for some reason.

So I have a receipt and and product key, but cannot use it. How do I make this work?

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AzDude
Join Date 11/2002
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Reply #1 February 5, 2019 5:39:21 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Try this link https://forums.stardock.com/484254/getting-your-products-and-keys

 

 


AzDude
Stardock Community Assistant

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smkdwn
Join Date 03/2008
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Reply #2 February 5, 2019 9:24:50 PM
from Stardock ForumsStardock Forums

I'm sorry, but that is not helpful. As I said, this order is not showing up in my order history for some reason. I have the receipt number, and I have a product key, which was printed after ordering. Hitting this subscriptions link emails me a link that says Object Desktop, but that link leads to this error:

```

Your Object Desktop membership has expired. To continue to have access to software downloads and updates please click here to renew your Object Desktop membership.

For additional information please contact support@stardock.com.```

 

I believe the problem is that the order (4313640) did not link to my account as I do not see it in the order history. Can you check on that?

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basj
Join Date 03/2001
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Reply #3 February 5, 2019 9:53:23 PM
from Stardock ForumsStardock Forums

Hello, 

Would like to know when was the object desktop purchased.

Thanks

Basj

Stardock Community Assistant.

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smkdwn
Join Date 03/2008
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Reply #4 February 6, 2019 12:54:45 PM
from Stardock ForumsStardock Forums

Feb 5, 2019, about 5PM EST.

 

Thanks

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AzDude
Join Date 11/2002
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Reply #5 February 6, 2019 1:12:08 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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