I accidentally bought an updated copy of WB using my current email instead of the old one which is on my account with you. I did write a message asking how to get the new transaction put on the old account or merge the two under one email. Both emails still work. I got some BS message suggesting I read your FAQ or go on a forum. Then I got a message at the new email with a receipt.
For questions regarding your order, please contact firstname.lastname@example.org and include your order number.
Blountsville, AL 35031 US
|Order number: 4298601
Date: 12/30/2018 5:56:37 PM
The download link for Skin Studio is non existent which was at best, confusing. Then I went into my old account and discovered most of the themes and skins I purchased from you, especially My Colors skins will no longer work unless I buy the Object desktop package (which, having just bought WB I am reluctant to do). Even then there is no guarantee that the old (but good) stuff will run.
Then I got this little gem in response to my message about two emails
For the most common questions about WindowBlinds, including how to get your installer and key, please see the FAQ below:
For other questions about WindowBlinds, please use this forum:
We use our forums for support so as to help the most people for the longest period of time. If we work tickets for support issues, it helps just one person and just that one time. The forums are staffed with support personnel, developers, and seasoned users of our products. You will be well served there.
For all other issues, Stardock is only providing email support for the following items:
-Refunds \ Incorrect Orders
-Email Changes \ Account Merges
-Corp Sales Where Support Was Purchased
-Object Desktop Subscriptions (support is included)
-Media / Partnership Inquiries
If your issue is in one of these areas, please use this link:
Clearly the machine that sent this did not read my inquiry. So, it's pretty much farewell as far as I am concerned. You guys used to be a lot of fun, Maybe we are all getting too old for this stuff.