I have the same issue.
Renewed 11/5/17. However I was overcharged as a coupon I used registered on subtotal but not after submitting the order. Sean was kind enough to issue a $10 refund for the coupon but now I do not see any Object Desktop items on my download page.
I got an email receipt that did confirm I was using the proper email but all that is showing is my old Object Dock key and download link.
I have sent at least 5 emails and even left a message on their phone line-option 2-which is not even listed on their recording,but no one returns calls or emails. As a long time user I am very disappointed in the lack of support.
While I appreciate that they are busy, no customer should have to wait days for a quick email to advise them what is going on. This is especially true when your subscription clock is ticking. Some of my apps--start 10, fences etc.. are failing authorization(why they should be looking for authorization I do not know--I thought I own those already installed versions) and have to be uninstalled, which is creating a hassle for me as I too am quite busy (emailing them and calling-haha).
I hope a support or sales person fixes my account and gives me my full 1 year subscription, in a timely manner (which has not occurred as of yet).