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Lost connection

Multiplicity 3.6 Build 00105

October 7, 2023 5:37:00 AM from Stardock ForumsStardock Forums

I just got my computer (Primary) back after a crash. Now the link to my secondary does not function. I have checked the firewall settings for Multiplicity and it is "Private".

 

 

 

Can you advise?

John McWilliam

stardock software multiplicity
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jsmcwilliam@gmail.com
basj
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Reply #1 October 7, 2023 5:54:11 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Have you try this guide: https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

Thanks
Basj,
Stardock Community Assistant.

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jsmcwilliam@gmail.com
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Reply #2 October 7, 2023 1:51:45 PM
from Stardock ForumsStardock Forums

There was a lot of information on your link, however, I decided to follow the quick start instructions and deleted Multiplicity from my two computers. I downloaded new software (3.6) and reinstalled the app. I started with the secondary and then the primary. This resulted again in a suggestion that my firewall was set to public, however, as shown bellow this was not the case.

 

As you can see from the above the primary is suggesting my LAPTOP has an IP adress ending 108, however this should be 104!!

 

I turned off my firewalls and rebooted but this did not help. Have you any suggestions.

John McWilliam

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Reply #3 October 7, 2023 8:07:55 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Reply #4 October 9, 2023 12:24:51 PM
from Stardock ForumsStardock Forums

No response from your support team yet.

John amcWilliam

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Reply #5 October 9, 2023 9:14:45 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded again your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Reply #6 October 10, 2023 8:49:21 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Is either of your PCs connected to a VPN at the time you are setting up MP?  If so, kill that connection for it.

Also, if you are certain of the IP of the Secondary, type that in instead of selecting the hostname, example:

Sean Drohan
Stardock Product Lifecycle Manager

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Reply #7 October 10, 2023 10:54:29 AM
from Stardock ForumsStardock Forums

This is the image of my primary after reinstalling the latest version of Multiplicity. You will note that the lefthand panel does not include the button KVM. I am certain about my ip-adresses:

Primary: 192.168.1.201

Secondary: 192.168.1.104

If I select "Add a computer" on the primary I don't get the options shown on your screen listing your secondaries. Instead, I get the settings for my Laptop and a new ipadress ending ...108 which is unknown to me. Also there is a conflict with the passcode which shows "noelbcbq" on the secondary and "gqxmdnss" on the primary. Openning Multiplicity on the Secondary sents a message indicating the my network has been set to public, however, I have checked this on both computers and it is set to private as shown in the snipped above. I have other programs which communcate over my local network without problem.

Most grateful if you can solve this impass. I miss the functionality of a working installation of Multiplicity.

 

John McWilliam

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Reply #8 October 10, 2023 11:06:42 AM
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I have just changed the passcode on the secondary to match the primary but this did not help. When I chose "Add computer" on the primary and us the ipadress for the secondary I still get the error indicating that my network is set to public - as far as I can see it is not - see snipped above.

John

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Reply #9 October 10, 2023 11:19:48 AM
from Stardock ForumsStardock Forums

Quoting jsmcwilliam,
reply 8

I have just changed the passcode on the secondary to match the primary but this did not help. When I chose "Add computer" on the primary and us the ipadress for the secondary I still get the error indicating that my network is set to public - as far as I can see it is not - see snipped above.

John

The firewall being set to Private correctly is not what MP is complaining about, it is the connection itself

https://www.howtogeek.com/810044/change-network-public-to-private-windows/

Sean Drohan
Stardock Product Lifecycle Manager

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Reply #10 October 10, 2023 1:22:37 PM
from Stardock ForumsStardock Forums

Problem fixed. It was the network as you suggested. Thanks for your patience.

John

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Reply #11 October 10, 2023 3:24:51 PM
from Stardock ForumsStardock Forums

Quoting jsmcwilliam,
reply 10

Problem fixed. It was the network as you suggested. Thanks for your patience.

John

You are most welcome, John.

Sean Drohan
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