I have been a Stardock customer for many years now and in the past when I have had a problem Support has responded to my inquiries very fast and the problem has been resolved.  Recently I had a problem renewing my Object Desktop subscription and when I submitted 2 different tickets on 2 different days I received no response, no reply, and no help.  Fortunately I was able to finally renew my subscription after 6 days of trying.  So that is good news for me.

Now though I have 2 new problems.

FENCES 4

Each time I start my computer I am told there is an update to this software.  I download it, restart the computer, and need to update the software.  (This has been going on for months.)

START 11

It needs an update, but cannot find the 'install file' so it fails.  Once I was able to renew Object Desktop I uninstalled Start 11 but could not reinstall it because it could not find the 'install file'.  I was able to download the trial version but it needs to update, but of course cannot find the 'install file' so it is unable to.

There seems to be no reason to contact Support since they no longer exist so I am looking to see if maybe a customer may know what I need to do to resolve these 2 issues.

Thank you.

(Through all of this I have been using the Object Desktop app)