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Dohn Joe8211
Dohn Joe8211
Join Date 01/0001
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Cannot Activate Multiplicity on new Primary Computer

Upgraded PC, re-installed windows, multiplicity cannot de-activate primary on old Windows

July 11, 2022 3:23:57 AM from Stardock ForumsStardock Forums

Good day, 

I recently upgraded my PC and succently re-installed Windows. Multiplicity was activated as primary on the old Windows install.

Trying to activate primary on the new Windows install tries to de-activate primary on the old Windows install but fails (since this no longer exists).

How do I go about resetting the primary so that I can activate it on the new Windows install. It has been about a month since the old primary was active. Does it time out after a given period?

multiplicity primary windows re-install
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Dohn Joe8211
basj
Join Date 03/2001
+1688 sdemployee
Reply #1 July 11, 2022 3:41:36 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please use this guide to deactivate old activation : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Try those and report back if you still need our assistance.

Thanks
Basj,
Stardock Community Assistant.

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Dohn Joe8211
Dohn Joe8211
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Reply #2 July 11, 2022 10:46:38 AM
from Stardock ForumsStardock Forums

Hi thanks for the info, however, I have a version purchased through Steam and therefore does not show up on https://store.stardock.com/myaccount/products and since I don't have access to the original Windows I am unable to deactivate the product within the software itself.

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Dohn Joe8211
basj
Join Date 03/2001
+1688 sdemployee
Reply #3 July 11, 2022 10:56:01 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Dohn Joe8211
sdrohan
Join Date 10/2012
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Reply #4 July 11, 2022 11:02:22 AM
from Stardock ForumsStardock Forums


Trying to activate primary on the new Windows install tries to de-activate primary on the old Windows install but fails (since this no longer exists).

The existence of the old PC does not matter.  The 'continue' button should do so as stated in the message you have there:

Are you staying that is not working?

Sean Drohan
Stardock Product Lifecycle Manager

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Dohn Joe8211
Dohn Joe8211
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Reply #5 July 12, 2022 3:00:33 AM
from Stardock ForumsStardock Forums

Pressing continue brings up the same dialogue again. Repeating this about 10 times eventually produces the same dialogue as pressing cancel.

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Dohn Joe8211
sdrohan
Join Date 10/2012
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Reply #6 July 12, 2022 9:11:39 AM
from Stardock ForumsStardock Forums

[/quote]

Quoting Dohn Joe8211,
reply 2

Hi thanks for the info, however, I have a version purchased through Steam and therefore does not show up on https://store.stardock.com/myaccount/products and since I don't have access to the original Windows I am unable to deactivate the product within the software itself.

Quoting Dohn Joe8211,
reply 5

Pressing continue brings up the same dialogue again. Repeating this about 10 times eventually produces the same dialogue as pressing cancel.

It is vital that the Steam client is installed and running - is that the case?

Sean Drohan
Stardock Product Lifecycle Manager

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Dohn Joe8211
Dohn Joe8211
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Reply #7 July 12, 2022 10:18:13 AM
from Stardock ForumsStardock Forums

Steam is open and running. Pressing continue simply loops to the same message.

Additionally, I have uninstalled Multiplicity, re-installed Multiplicity and rebooted the computer multiple times in the last month to no avail.

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Dohn Joe8211
sdrohan
Join Date 10/2012
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Reply #8 July 12, 2022 2:14:39 PM
from Stardock ForumsStardock Forums

Quoting Dohn Joe8211,
reply 7

Steam is open and running. Pressing continue simply loops to the same message.



Additionally, I have uninstalled Multiplicity, re-installed Multiplicity and rebooted the computer multiple times in the last month to no avail.

PM me your Steam ID:

https://steamid.pro/

Also, did you ever link your Steam account to Stardock - so that you could log into Stardock.com with your Steam credentials?

Sean Drohan
Stardock Product Lifecycle Manager

 

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Dohn Joe8211
Dohn Joe8211
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Reply #9 July 12, 2022 2:46:28 PM
from Stardock ForumsStardock Forums

PM Sent.

Yes, my Steam account is linked to my Stardock account. I believe that is the only way I can log into Stardock.

Thanks.

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Dohn Joe8211
sdrohan
Join Date 10/2012
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Reply #10 July 13, 2022 12:49:09 PM
from Stardock ForumsStardock Forums

Quoting Dohn Joe8211,
reply 9

I believe that is the only way I can log into Stardock.

It's not but does it work now?

Sean Drohan
Stardock Product Lifecycle Manager

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Dohn Joe8211
Dohn Joe8211
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Reply #11 July 14, 2022 4:38:51 PM
from Stardock ForumsStardock Forums

It now works. I am able to now activate primary.

Thank you very much for the prompt assistance!

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Dohn Joe8211
Stirvanous
Join Date 11/2010
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Reply #12 July 12, 2023 11:32:24 AM
from Stardock ForumsStardock Forums

I am having the same issue. Is there a general fix now in place, or is this still a manual support line fix?

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Dohn Joe8211
sdrohan
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Reply #13 July 12, 2023 12:57:11 PM
from Stardock ForumsStardock Forums

Quoting Stirvanous,
reply 12

I am having the same issue. Is there a general fix now in place, or is this still a manual support line fix?

I need your Steam64 ID, please.:

https://www.steamidfinder.com/

Sean Drohan
Stardock Product Lifecycle Manager

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Dohn Joe8211
Stirvanous
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Reply #14 July 12, 2023 4:34:29 PM
from Stardock ForumsStardock Forums

Sent via pm

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Dohn Joe8211
sdrohan
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Reply #15 July 13, 2023 9:55:44 AM
from Stardock ForumsStardock Forums

Quoting Stirvanous,
reply 14

Sent via pm

I have reset it, please try again.

Sean Drohan
Stardock Product Lifecycle Manager

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