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fadden
fadden
Join Date 01/2004
+1

An update for Fences has been found... again

August 19, 2021 12:09:22 PM from Stardock ForumsStardock Forums

Every day for the last several days I get a message telling me that an update for Fences has been found.  The first couple of times I hit "remind me later", but I eventually installed it a few days ago.  The messages haven't stopped, however.  According to the "About" screen, I have v3.1.3.3 installed, which is the latest version.

If I click "Check for updates" in the About screen, it reports, "Your copy of Fences is up to date".  So it appears to be offering to re-download the version I already have even though it knows I already have it.

I saw in another reply that I can totally disable the update check with a batch script (https://forums.stardock.com/486084/fences-support-faq#disablefences), but I don't want to do that.  I just want it to stop offering non-existent updates.

update message + about screen

fences
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fadden
basj
Join Date 03/2001
+1679 sdemployee
Reply #1 August 19, 2021 8:02:24 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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fadden
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #2 August 20, 2021 1:55:13 PM
from Stardock ForumsStardock Forums


Every day for the last several days I get a message telling me that an update for Fences has been found.  The first couple of times I hit "remind me later", but I eventually installed it a few days ago.  The messages haven't stopped, however.  According to the "About" screen, I have v3.1.3.3 installed, which is the latest version.

It's VITAL that after any update that the PC is rebooted as instructed.  Please follow these steps and let us know the result (also vital)

  • Install the update
  • Immediately reboot as instructed
  • Are you prompted yet again?

Again, please let us know.

Sean Drohan
Stardock Support Manager

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fadden
fadden
Join Date 01/2004
+1
Reply #3 August 20, 2021 3:06:32 PM
from Stardock ForumsStardock Forums

Will do.  This will take a couple of days, of course, since I have to wait for it to offer an update, get the update, and then wait to see if it offers the update again.  I declined it again a couple of hours ago, and it seems to be on a 24-hour timer.

 

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fadden
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #4 August 20, 2021 3:45:38 PM
from Stardock ForumsStardock Forums

Quoting fadden,
reply 3

Will do.  This will take a couple of days, of course, since I have to wait for it to offer an update, get the update, and then wait to see if it offers the update again.  I declined it again a couple of hours ago, and it seems to be on a 24-hour timer. 

A reboot post install is critical but we would not have thought timing was an issue - that if it is delayed, that this would make a difference.

In any event, for the few that have reported it (but enough to take notice), we want to see what the issue is and we thank you for your help doing so.

Sean Drohan
Stardock Support Manager

 

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fadden
fadden
Join Date 01/2004
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Reply #5 August 22, 2021 2:37:31 PM
from Stardock ForumsStardock Forums

Yesterday around 9:20am, it offered the update.  I installed it, and let the installer do the reboot.

It's now around 11:30am, and I haven't been offered the update again.  So if it's on a 24-hour timer, it would appear that it has stopped offering it.

 

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