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Delcar
Delcar
Join Date 03/2003
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License not found pop up

March 19, 2021 9:09:34 AM from Stardock ForumsStardock Forums

I've entered the code, and done the bit on the website where I 'activated' it as well, and now the popup about license not found has started again.

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Delcar
Neil Banfield
Join Date 04/2001
+1102 sdemployee
Reply #1 March 19, 2021 9:14:47 AM
from Stardock ForumsStardock Forums

Are you using AVG Tune up?

If so that has a bug in the clean up code which deletes the activation files from Stardock software!

We have reported it to them and hopefully they will fix it soon.  Until them disable the option to clean up temp files in that software.

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Delcar
basj
Join Date 03/2001
+1678 sdemployee
Reply #2 March 19, 2021 9:15:25 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Apparently there were reports on AVG Tuneup deleting off License keys for Stardock Product. Do you have the same product install in your system. You can refer to this thread below for more information on it. If you don't have AVG Tuneup, there are also some steps mentioned in that thread on how to resolve the issue. https://forums.stardock.com/504069/get;3802215

Thanks

Basj,
Stardock Community Assistant.

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Delcar
Delcar
Join Date 03/2003
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Reply #3 March 19, 2021 9:48:15 AM
from Stardock ForumsStardock Forums

I use Avast, wonder if it does the same shenanigans? 

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Delcar
basj
Join Date 03/2001
+1678 sdemployee
Reply #4 March 19, 2021 9:50:25 AM
from Stardock ForumsStardock Forums

Most probably, since it is from the same company.

Thank you,

Basj,
Stardock Community Assistant

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