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zratchet
zratchet
Join Date 11/2008
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Windows 10 2004 causes keyboard input to be recognized on 2nd PC when cursor is not on the 2nd PC's screen

June 20, 2020 6:52:29 PM from Stardock ForumsStardock Forums

I'm currently unable to use Multiplicity effectively due to since updating to Windows 10 2004, input is recognized on the 2nd PC  even when I'm using the first PC. Since I keep my calendar open on the 2nd PC, anytime I backspace it starts going crazy.

Hope an update is coming to fix this soon!

~M

multiplicity
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zratchet
basj
Join Date 03/2001
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Reply #1 June 20, 2020 9:11:11 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try the purge and reinstall steps as mentioned here : https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Just make sure to re-download the latest version from your account, reboot after the purge, reinstall, and reboot again, retest and report back.

Thanks


Basj,
Stardock Community Assistant.

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zratchet
zratchet
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Reply #2 June 21, 2020 4:22:32 PM
from Stardock ForumsStardock Forums

It appears it ended up being a mismatch between Windows versions. One of the systems hadn't updated to 2004 yet and after it did this was resolved. Good to know this can happen in any case!

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zratchet
zratchet
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Reply #3 June 21, 2020 5:28:59 PM
from Stardock ForumsStardock Forums

A slightly different issue has appeared after the update on both systems - when returning the pointer to the main (controller) PC sometimes the mouse pointer appears pixelated. Going into the mouse settings in Windows and changing the pointer size fixes it. More an oddity than anything else. The cursor on a controlled PC never looks weird.

🤷‍♂️

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zratchet
basj
Join Date 03/2001
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Reply #4 June 21, 2020 10:53:50 PM
from Stardock ForumsStardock Forums

Quoting zratchet,
reply 3

A slightly different issue has appeared after the update on both systems - when returning the pointer to the main (controller) PC sometimes the mouse pointer appears pixelated. Going into the mouse settings in Windows and changing the pointer size fixes it. More an oddity than anything else. The cursor on a controlled PC never looks weird.

🤷‍♂️

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

 

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sdrohan
Join Date 10/2012
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Reply #5 June 22, 2020 12:07:13 PM
from Stardock ForumsStardock Forums


I'm currently unable to use Multiplicity effectively due to since updating to Windows 10 2004, input is recognized on the 2nd PC  even when I'm using the first PC.

Actually, the issue was you likely invoked this:

The mouse cursor issue is being looked at as well;.

Sean Drohan
Stardock Support Manager

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zratchet
zratchet
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Reply #6 June 22, 2020 2:21:19 PM
from Stardock ForumsStardock Forums

Thank you!

I was also curious, is there a keyboard shortcut to return the cursor to the main/control computer? It can get especially annoying when a controlled system has an update or the like.

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sdrohan
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Reply #7 June 22, 2020 2:40:01 PM
from Stardock ForumsStardock Forums

Quoting zratchet,
reply 6

I was also curious, is there a keyboard shortcut to return the cursor to the main/control computer? It can get especially annoying when a controlled system has an update or the like.

Yes:

Sean Drohan
Stardock Support Manager

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zratchet
zratchet
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Reply #8 June 23, 2020 11:41:58 AM
from Stardock ForumsStardock Forums

Thank you!

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zratchet
zratchet
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Reply #9 July 6, 2020 11:22:51 AM
from Stardock ForumsStardock Forums

Any update on the small cursor issue? Or if it may be caused by something else? The cursor progressively gets smaller over the course of a few hours.

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Neil Banfield
Join Date 04/2001
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Reply #10 July 6, 2020 12:41:58 PM
from Stardock ForumsStardock Forums

Quoting zratchet,
reply 9

Any update on the small cursor issue? Or if it may be caused by something else? The cursor progressively gets smaller over the course of a few hours.

We have an update in testing which should address that issue.

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zratchet
zratchet
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Reply #11 July 31, 2020 2:10:06 PM
from Stardock ForumsStardock Forums

Just checking for an update.

Thanks
Michael

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Neil Banfield
Join Date 04/2001
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Reply #12 July 31, 2020 6:44:59 PM
from Stardock ForumsStardock Forums

The 3.5 beta which is available now should address the small cursor issue.

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zratchet
zratchet
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Reply #13 August 3, 2020 1:45:31 AM
from Stardock ForumsStardock Forums

Thank you, will continue to report any progress once I get updated.

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zratchet
zratchet
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Reply #14 August 28, 2020 1:38:52 PM
from Stardock ForumsStardock Forums

The issue has no longer been occuring with the beta. Thanks!

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