Search
Forum Home | Login
mmcrbradford
mmcrbradford
Join Date 03/2014
0

Cannot install update 1.56

Could not open the uninstall executable for writing: Access to C:\Program Files (x86)\Stardock\Start8|lua5.1.ddl was denied. C:Program Files (x86)\Stardock\Start8\uninstall.exe

September 26, 2015 11:57:01 AM from Stardock ForumsStardock Forums

I have tried to update my Start8 from 1.5 to 1.56 but it fails with fault code 

 

Could not open the uninstall executable for writing:
Access to C:\Program Files (x86)\Stardock\Start8|lua5.1.ddl was denied.
C:Program Files (x86)\Stardock\Start8\uninstall.exe

I have tried as Admin etc but it wont install.

 

Ideas please?

 

start8
Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
mmcrbradford
Neil Banfield
Join Date 04/2001
+1105 sdemployee
Reply #1 September 27, 2015 6:07:15 AM
from Stardock ForumsStardock Forums

Are you using Panda Antivirus?

Reason for Karma (Optional)
Successfully updated karma reason!
mmcrbradford
mmcrbradford
Join Date 03/2014
0
Reply #2 September 29, 2015 9:51:31 AM
from Stardock ForumsStardock Forums

No I'm using Bitdefender.

Reason for Karma (Optional)
Successfully updated karma reason!
mmcrbradford
Neil Banfield
Join Date 04/2001
+1105 sdemployee
Reply #3 September 29, 2015 11:56:39 AM
from Stardock ForumsStardock Forums

It sounds like your antivirus is locking files during install to scan them which then prevents the installer moving them.  Some AV apps have a bug with this.

Disabling the AV real time scanning during install should prevent the problem.

Reason for Karma (Optional)
Successfully updated karma reason!
mmcrbradford
Saabjock
Join Date 04/2013
0
Reply #4 October 2, 2015 6:43:41 AM
from Stardock ForumsStardock Forums

I have the exact problem as the OP.

My error message says V1.56 is not compatible with Win10-64... despite the fact that I'm currently running V1.55

The error is displayed even with BitDefender completely shutdown.

 

https://www.dropbox.com/s/a3iv7opat9aw12c/Start8%20error.gif?dl=0

 

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
mmcrbradford
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #5 October 2, 2015 9:09:36 AM
from Stardock ForumsStardock Forums

Quoting Saabjock,
reply 4

I have the exact problem as the OP.

My error message says V1.56 is not compatible with Win10-64... despite the fact that I'm currently running V1.55

The error is displayed even with BitDefender completely shutdown.

 

https://www.dropbox.com/s/a3iv7opat9aw12c/Start8%20error.gif?dl=0

 

Start8 is not compatible with Win10, if that's what you're attempting.

Reason for Karma (Optional)
Successfully updated karma reason!
mmcrbradford
Saabjock
Join Date 04/2013
0
Reply #6 October 2, 2015 7:17:40 PM
from Stardock ForumsStardock Forums

@The_Gear.....

     Why then is V1.55 running with Windows 10-64?

I have not had one single issue with Start8 since upgrading from Win8.1 to Win10.

How could it not be compatible?

 

Reason for Karma (Optional)
Successfully updated karma reason!
mmcrbradford
Neil Banfield
Join Date 04/2001
+1105 sdemployee
Reply #7 October 2, 2015 8:21:20 PM
from Stardock ForumsStardock Forums

Quoting Saabjock,
reply 6

@The_Gear.....

     Why then is V1.55 running with Windows 10-64?

I have not had one single issue with Start8 since upgrading from Win8.1 to Win10.

How could it not be compatible?

 

There are numerous issues, I can only imagine you have not noticed them for some reason.

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time:
Facebook Twitter YouTube Google+