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davidcorney
davidcorney
Join Date 12/2012
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Start8 Requires Reactivation

Is the Activation Server Down?

February 21, 2015 10:12:45 AM from Stardock ForumsStardock Forums

The Start8 installation on my Windows 8.1 PC has worked well for over a year. Now I am being asked to reactivate the installation. Entering the activation code does not work. Signing up for the 30 day evaluation also fails. It appears that the activation server is down. the only thing I have done is reboot the laptop and installed a iTunes update.

Sorry to complain, but I don't need this on a Saturday morning when I have work to do. If anyone from Stardock is monitoring the forums over the weekend, nip into work and reboot the activation server, please. Thanks

start8
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davidcorney
davidcorney
Join Date 12/2012
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Reply #1 February 21, 2015 10:14:49 AM
from Stardock ForumsStardock Forums

Update: I just went back to the Desktop and the trial version has activated.

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davidcorney
ktekomodo
Join Date 01/2013
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Reply #2 February 21, 2015 10:26:06 AM
from Stardock ForumsStardock Forums

Same thing over here on all my products from stardock. Will keep trying but it is annoying.

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davidcorney
cbobadilla49
Join Date 12/2012
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Reply #3 February 21, 2015 10:27:59 AM
from Stardock ForumsStardock Forums

same here THIS SUCKS!

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davidcorney
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #4 February 21, 2015 12:46:32 PM
from Stardock ForumsStardock Forums

Sorry for the troubles. We are having server issues and are working to get everything restored asap.

 

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davidcorney
chubtor
Join Date 12/2012
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Reply #5 February 21, 2015 12:47:27 PM
from Stardock ForumsStardock Forums

Still can't activate, tried re-installing, used my product key, even tried the 30 day trial but constantly get the message that it can't connect to the server.  Very frustrating.

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davidcorney
alenhq
Join Date 09/2012
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Reply #6 February 21, 2015 12:58:25 PM
from Stardock ForumsStardock Forums

Same here, can't even use the start8 program in trial mode...

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davidcorney
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #7 February 21, 2015 1:53:59 PM
from Stardock ForumsStardock Forums

Please try again.

 

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davidcorney
cbobadilla49
Join Date 12/2012
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Reply #8 February 21, 2015 2:30:45 PM
from Stardock ForumsStardock Forums

w00t all fixed thank you!

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davidcorney
davidcorney
Join Date 12/2012
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Reply #9 February 21, 2015 2:38:30 PM
from Stardock ForumsStardock Forums

Working again. Thanks for the quick fix!

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davidcorney
thowden
Join Date 08/2013
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Reply #10 February 21, 2015 9:18:25 PM
from Stardock ForumsStardock Forums

Hi

It is still giving problems. 1300 hours Sunday GMT +1100 (Australia AEDST) and while I was working, the Activate Stardock Start8 prompt comes up for no apparent reason, saying it cannot find the licence key.

I have Activated via my account and that appears to have accepted. Just a bit annoying.

Oh, and still a great product !!!

 

cheers

Tony

 

 

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davidcorney
maxxjack
Join Date 09/2014
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Reply #11 March 11, 2015 8:32:13 PM
from Stardock ForumsStardock Forums

Someone care to reveal a fix for this problem...ahum... poor customer service?

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davidcorney
davidcorney
Join Date 12/2012
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Reply #12 March 11, 2015 8:46:12 PM
from Stardock ForumsStardock Forums

The problem was originally caused by Stardocks server being down. The problem was resolved on the 21st February. I had to re-register my Start8 installation, but I have not had any problems since. Are you sure your issue is due to the problem discussed above? If so you waited a longer than most to fix it.

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davidcorney
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #13 March 12, 2015 9:07:38 AM
from Stardock ForumsStardock Forums

maxxjack - Are you having an issue now?

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