problems with the purchase of a license

Hi! I try buy the Strat8 app, your payment system said it can`t do this, but the money is debited from my card account, a bank can be seen that there were two pay $ 2, what do i have to do?

I post the question on your help desk, but no answer received.... my help desk ticket: #GKQ-174-72049

start8

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Dear support! you read your help desk?

I got to buy the program, but I was again removed the 2 dollar verification and 4.99 for the program, and this time $ 2 I did not come back. Total have written off money from me:
2 times for 2 dollars for those times when the payment is not passed and another $ 2 this time, when the purchase passed. that is, the cost is 10.99 Start8 me: (

P.S. sorry for my english

my help desk ticket: #GKQ-174-72049

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The verification amounts should automatically get returned to your card after a few days. They are a short term reservation of money, not a taking of money. I understand this is simply a method to check the validity of the card.

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