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nakibest

Join Date 02/2010

Created a support ticket 10 days ago - have a question on upgrading Fences from 1.x Pro to 2.0

Do you not reply to tickets within 24 hours? Or at least 2 days?

fences

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ZubaZ

Join Date 11/2001

+917

We try to. What is your ticket ID?

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Quoting Zubaz,

We try to. What is your ticket ID?

Thanks. I work as support myself, so found it a bit strange. But maybe you get hundreds of tickets per day...
Anyway, my ticket is #MAD-261-21863

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ZubaZ

Join Date 11/2001

+917

You have a response now.

Please note that replying to a ticket without being prompted by the support team resets your ticket position in the queue.

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I'm also waiting on a ticket that was started on Friday. I haven't replied to anything. Perhaps there's a glitch somewhere.

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ZubaZ

Join Date 11/2001

+917

Responded.

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Quoting Zubaz,

You have a response now.

Please note that replying to a ticket without being prompted by the support team resets your ticket position in the queue.

Thanks, I saw your reply and it helped. You can close that ticket.

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