Do you have Sysmetrix running while updateing it? If so, close it.

The error message you're getting indicates that the file needing to be updated is in use by either Sysmetrix or another application

No, I closed Sysmetrix before upgrading.

To tell you guys the truth my pc has been acting a little wierd since I got the "WindowsXP SP2". I can't open and run files, and even when I change the security options nothing changes.

Could that have anything to do with it?

This is the second time a "Windows Update" messes up my PC. And the worst part is I can't remove it.

I'm not real PC savvy.

Hi Yrag_

3.2.0 is what I have and 3.24 is what the new version is....

I tried removing SP2 from add/remove in Control Panel but it will not allow me to remove it because at says SP2 did not install completely all it will give me the option to do is remove it from the list... but apparently enough installed to be giving me problems.

I'd hate to have to do System Restore, but it looks like I may have to. >

BTW: open the SP2 Security Center and see if it recognizes ZA and that the Windows firewall is turned off...

Sorry Tricia, but if it won't let you un-install thru the Contol Panel, short of a format, you're stuck. I think there's something else going on. It sounds like you use a browser other then IE. When you click on a download you should only get one prompt that asks if you want to run it or save it....and it should RUN. Are you in fact using another browser? What version of ZA do you have installed?

I have ZA 5.1.033.000

I use IE version: 6.0.2900.2180.xpsp_sp2_rtm.040803-2158IC

Well, I got brave and tried it cause I'm at my wit's end with it, but it said it couldn't find it.

OK, I'll try that.

Thanks for all your help, Yrag.

See ya.

Sorry I took so long Yrag.... left for a couple of days and didn't see your last post.

You're a real sweetie, soooo, anytime you're ready tell me what to do with ZA.

Here we go...
If I remember correctly you have ZA Pro (if not let me know). Download
http://download.zonelabs.com/bin/free/beta (5.5.035 Pro Version) to a temp folder. Do not download anything else on that site. Click on Start/All Programs/Zone Labs/ and right click on 'Un-install Zone Labs'.Click on 'Properties' and where it has the target: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" add a space and "/clean" (no quotes). Hit apply. Close the properties dialog and click on the un-install entry. It will do a clean un-install (you will lose all settings). Do not save your old settings...you can't use them in the new version. It will give you a prompt about a clean un-install, click OK. When it's done, you will get the re-boot prompt. Re-boot into Safe Mode. Install the downloaded file from there. You will have to input your info again as if it were new, but it will retrieve your license # after the next boot. The only setting you should make during the install process is to set Alert Adviser to Automatic. At the prompt, re-boot into Windows and you're ready to rock

..hummmmm..just read last thread about SP2. I'm glad it worked for you, but at some point in time you will have to do the ugly. Get ZA up and running and play it by ear. This version plays much better with SP2, but you may want to wait a bit longer on installing the service pack.



[Message Edited]

P.S.
I've got a question: My ISP is Comcast and when ZA Pro is running it won't open the TV listings from my home page I have to turn it off if I want to view them. You know how I can get it to stop doing that without turning it off?

It is a "ZA Pro" trial version. Fifteen days.

I've only used it for 5 days before that I had Sygate.

OK.... will do.

I can see the TV listings fine now. Thanks again.