Search
Forum Home | Login
RoodVargas
RoodVargas
Join Date 07/2001
+8

Windowblinds 7 uninstall error help - RESOLVED!

October 26, 2011 12:51:51 PM from WinCustomize ForumsWinCustomize Forums

 I am having a uninstall issue with WB 7 on my PC. I have removed impulse and have used the store downloads. I ran into an issue only with wb7. I cannot remove it from my PC, I get " Could not Open Install. Log file." I have included a screen capture to show you my issue to see if anyone can give me a clue of what is wrong with my install.  Also here is my Stardock Support Ticket# QIS-357514

Your computer has a Windows Experience Index base score of 5.9
Your Windows Graphics Experience score is 6.8

WindowBlinds version : WindowBlinds 7.3 (build 310 - Windows 7 Edition) - 64 bit OS

WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
(Generic PnP Monitor) 1 is attached to NVIDIA GeForce GTS 360M

Wblind.dll     2011/10/17 11:18:20
Wblind64.dll     2011/10/17 11:18:48
Wbsrv.dll     2011/09/26 15:10:56
SevenConfig.exe     2011/10/13 17:33:52
Wbload.exe     2010/10/20 16:08:35
Wbhelp.dll     2011/10/04 10:01:37
Tray.dll          2009/10/23 20:12:19
Wbload.dll          2010/06/07 15:59:25
Screen.exe     2010/06/07 15:59:43

Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
OldMsgt
Join Date 12/2001
+25
Reply #1 October 26, 2011 1:16:55 PM
from WinCustomize ForumsWinCustomize Forums

Install Impulse again and uninstall through Impulse. Then re-install using the Stardock store. This is what I had to do.

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #2 October 26, 2011 1:23:19 PM
from WinCustomize ForumsWinCustomize Forums

Okay will try that now. Thanks

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
AceMatrix
Join Date 01/2010
+215
Reply #3 October 26, 2011 1:29:23 PM
from WinCustomize ForumsWinCustomize Forums

It appears that you are using a 3rd party uninstall program. I get the same error message in my Ashampoo Uninstaller program if I don't opt to monitor the install of a program, ( which creates the install log). You can still uninstall the program manually either through the manual uninstall option of your Uninstaller or through the Windows Control Panel (Programs & Features) uninstall option.  -- Ace --

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
OldMsgt
Join Date 12/2001
+25
Reply #4 October 26, 2011 1:37:48 PM
from WinCustomize ForumsWinCustomize Forums

If he installed it using impulse, he has to uninstall it through Impluse, try Windows Control Panel (Programs & Features) uninstall option. as the program and features will tell him that it must be uninstalled using impulse. I know this fr4om experience

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #5 October 26, 2011 2:06:45 PM
from WinCustomize ForumsWinCustomize Forums

Okay so I installed Impusle Driven from Game Stop, and loged in using my Stardock Account and was able to uninstall WB7 from there and rebooted, than removed Impulse too and wen to the stardock store and dowloaded WB7 from there and I installed and reboot than went to windows add/remove and got the same message " Could Not Open Install. Log File." It seem that for me I cannot remove WB7 unless I have Impulse which Stardock doesnt support anymore? Em I realy stuck with this issue till when? So lets say I can to do a clean uninstall to them install an updated version of WB7, I will be dealing with this issue? I dont see a Uninstall link in my starmenu folder either. I install the apps with default settings from the installers, WB7 is the only one with this uninstall issue. I have googled and I have no clue why this is happening.

 

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
DrJBHL
Join Date 04/2002
+4212
Reply #6 October 26, 2011 2:27:30 PM
from WinCustomize ForumsWinCustomize Forums

Do you have any other customization software installed? Have you installed the Gaia icons?

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #7 October 26, 2011 2:31:19 PM
from WinCustomize ForumsWinCustomize Forums

I only have Stardock Installed and WB7 is the only software with the issue. Icon Packager, Icon developer, Logon Studio, Tweak7 are all fine. All Icons, Skins are apply using WB and IP.

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
Wizard1956
Join Date 01/2008
+2202
Reply #8 October 26, 2011 2:43:35 PM
from WinCustomize ForumsWinCustomize Forums

I had this same error back when I uninstalled WB6 shareware so I could install the paid version.

I ended up having to use Revo to remove WindowBlinds.

This was pre-Impulse, btw.

Since I've had no occasion to uninstall WB's again, I never saw the error again.

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #9 October 26, 2011 2:54:15 PM
from WinCustomize ForumsWinCustomize Forums

Well even running the uninstall from inside the folder in windowblinds won't work. I am running under admin too. scratching my head now

 

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #10 October 26, 2011 7:50:47 PM
from WinCustomize ForumsWinCustomize Forums

OKay, I found a work-around. I got it to uninstall in a clean way and reinstall. Yay!

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #11 October 26, 2011 7:55:02 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RoodVargas,
reply 10
OKay, I found a work-around. I got it to uninstall in a clean way and reinstall. Yay!
Care to share? 

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #12 October 26, 2011 8:27:48 PM
from WinCustomize ForumsWinCustomize Forums

Sure, cut/pasting the INSTALL.LOG file to another location like "desktop" than running the uninstall.exe from the wb7 folder and it will promt you for the INSTALL.LOG and just point to the file and the uninstall wizzard will read it and the uninstall starts normally.  Is a temp work around till I figure out the real reason why I have this issue. 

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #13 October 26, 2011 9:25:30 PM
from WinCustomize ForumsWinCustomize Forums

If I were guessing I'd say that the permissions of the WB directory were set where WB is unable to access it.

What are teh permissions for that directory?

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #14 October 26, 2011 9:43:00 PM
from WinCustomize ForumsWinCustomize Forums

my account is set to admin rights. not sure what the folder is set to. but it could be well be the case. How would i go about checking it? checking the folder rights? or?

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #15 October 27, 2011 7:26:16 AM
from WinCustomize ForumsWinCustomize Forums

Right-click on the folder, properties, security tab?
(I'm on  a linux box right now or I'd post a screen shot.  )

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #16 October 27, 2011 7:59:20 AM
from WinCustomize ForumsWinCustomize Forums

okay I did check and it seems like deault settings. I could be wrong. I haven't messed with permissions. I did my virus scanner and my PC is clean, I did do the SFC /scannow and my files are okay. The only odd thing I found is that IE9 thinks that wb7.exe is not s trsusted installer and gave me a warning. What do you think?

 

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #17 October 27, 2011 8:01:01 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Zubaz,
reply 15
Right-click on the folder, properties, security tab?
(I'm on  a linux box right now or I'd post a screen shot.  )

 

I have ubuntu downloaded on my other PC and thinking about doing a dual boot. But I am a newbie to Linux so not sure what to do there lol!

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
DrJBHL
Join Date 04/2002
+4212
Reply #18 October 27, 2011 8:05:54 AM
from WinCustomize ForumsWinCustomize Forums

Forget it if you plan on an OEM W8 box.

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #19 October 27, 2011 8:14:34 AM
from WinCustomize ForumsWinCustomize Forums

LOL I read about th locked boot in Win8. That really is a bad move. I am sure people will find a work around.

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #20 November 1, 2011 7:44:54 AM
from WinCustomize ForumsWinCustomize Forums

Okay I am very unhappy with Stardock Support. I have finally recived a response back almost a week later just to say that since they haven't heard back from me my ticket has been marked closed? Really? I have checked my email's spam folder and this is the only email I have gotten from them. This is frustration, disappointing. How can I believe in their products if they offer extremely poor support to back them up.

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
Jafo
Join Date 03/2001
+1839 sdemployee
Reply #21 November 1, 2011 7:54:15 AM
from WinCustomize ForumsWinCustomize Forums

RoodVargas .... comments #11, 13, and 15 on this thread are directly from Stardock Support.

If they haven't heard back from you then it's possible the ether has swallowed up an email somewhere.  Support was [recently] having troubles with lost communications.  I'd suggest if your issue is as yet unresolved you open a new ticket.

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
RoodVargas
Join Date 07/2001
+8
Reply #22 November 13, 2011 2:27:17 PM
from WinCustomize ForumsWinCustomize Forums

Sorry, been busy work and traveling. I was sent a link from stardock with an app to uninstall it and it worked. I am fixed now. Set this thread to solved

Reason for Karma (Optional)
Successfully updated karma reason!
RoodVargas
Jafo
Join Date 03/2001
+1839 sdemployee
Reply #23 October 9, 2012 1:51:36 AM
from WinCustomize ForumsWinCustomize Forums

revived by spam

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time:
Facebook Twitter YouTube Google+