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Daiwa
Daiwa
Join Date 07/2001
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Product Activation could not write the activation signature

Now What?

September 26, 2011 10:38:11 PM from WinCustomize ForumsWinCustomize Forums

New Win7 x64 rig.  OD subscriber.  D/L'd & installed my apps from the store.  Ran WB, Fences & Tweak7 without any problems, each accepted my OD license key & activated post-haste.

Went to run SKS7 & got the above message when I clicked the 'Activate' button.  Anyone know what the fix is, before I submit a ticket?  I know, I'm lazy. 

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Daiwa
Daiwa
Join Date 07/2001
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Reply #1 September 27, 2011 1:08:33 PM
from WinCustomize ForumsWinCustomize Forums

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Daiwa
DrJBHL
Join Date 04/2002
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Reply #2 September 27, 2011 2:02:24 PM
from WinCustomize ForumsWinCustomize Forums

Wish I knew.... Is there a way to manually enter the s/n? You're sure it was sks7 and not sks7 pro?

I'd send off that request for help though... there might be a backlog in support.... 

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Daiwa
Daiwa
Join Date 07/2001
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Reply #3 September 27, 2011 2:58:22 PM
from JoeUser ForumsJoeUser Forums

Thx, Doc.

Only option offered was SKS7 Pro, which is what I D/L'd & installed.  The app won't open unless it's activated, so can't 'enter it manually' as I understand you to mean.  Tried to launch it several times (which brings up the activation dialog), made sure the OD license key was correct each time & each time got the error message.

I'll break down & submit a ticket.

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Daiwa
Daiwa
Join Date 07/2001
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Reply #4 September 27, 2011 3:06:54 PM
from JoeUser ForumsJoeUser Forums

Just submitted ticket #PTT-585029.  For future reference.

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Daiwa
Daiwa
Join Date 07/2001
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Reply #5 October 6, 2011 11:02:49 AM
from WinCustomize ForumsWinCustomize Forums

There are some issues with the automated support setup, guys.

I received the automated acknowledgement of the ticket submission same day, as expected.

I received a support team response to the above ticket on 9-28-11 which included instructions on something to try, but it did not resolve the issue.

I replied 9-29-11 advising support that the suggestion had failed & requesting advice on the next step.

On 10-3-11 I got an automated email saying the status of the ticket was being changed to 'Closed' as they had not heard from me within 48 hours; if I wanted to re-open the ticket I should reply again.

I replied that same day, 10-3-11, including the information from the 9-29-11 reply.

This morning I got another automated email saying the status of the ticket was being changed to 'Closed', etc., etc.

I have two complaints about this process:

  1. For most of us, 48 hours is an unrealistic 'window of opportunity'.
  2. The system doesn't appear to recognize replies, even when sent within that window.

I'm replying again today to keep the circus from leaving town.  FYI SD.

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Daiwa
ZubaZ
Join Date 11/2001
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Reply #6 October 6, 2011 1:13:46 PM
from WinCustomize ForumsWinCustomize Forums

Daiwa, Something went wrong in that we didn't get your replies.  And thus, the case closed because it seemed that you weren't responding.  I've kicked things and we should be going again.

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Daiwa
Island Dog
Join Date 06/2003
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Reply #7 October 6, 2011 1:18:51 PM
from WinCustomize ForumsWinCustomize Forums

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Daiwa
Daiwa
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Reply #8 October 6, 2011 1:19:45 PM
from WinCustomize ForumsWinCustomize Forums

Thank you, Zu.

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Daiwa
Daiwa
Join Date 07/2001
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Reply #9 October 7, 2011 9:44:41 PM
from JoeUser ForumsJoeUser Forums

Mirroring here in case there are still issues with regular email replies:

Thanks for getting back to me so quickly, Zu. WB was the first app I installed and activated without issue.  I just ran the SKS installer again as administrator and got the confirmation that it was successfully installed, but got the same error message when I tried to activate it.  Next option?

Thanks again,

Daiwa

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Daiwa
Daiwa
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Reply #10 October 11, 2011 1:03:29 PM
from JoeUser ForumsJoeUser Forums

Have not heard back from Tech Support yet (and it's been more than 48 hours ).

Also just tried to open cideral.uis in Notepad to make a minor change in background color (since I can't get SKS activated) and got the Activation dialog, which gave me the same failure message (could not write activation signature) after I entered my information & clicked Activate.

With WB already activated, why would accessing UIS files also require Activation?

Currently a tad frustrated & irritated - issues of this kind shouldn't occur.

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Daiwa
Neil Banfield
Join Date 04/2001
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Reply #11 October 11, 2011 3:47:10 PM
from WinCustomize ForumsWinCustomize Forums

It sounds like you opened the UIS file in SkinStudio which is why it prompted for activation.

Run Skinstudio itself (not the installer) as admin and activate like that.

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Daiwa
Daiwa
Join Date 07/2001
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Reply #12 October 11, 2011 5:55:31 PM
from JoeUser ForumsJoeUser Forums

Thanks, Neil.  You are correct; I didn't consider that the file association had already been set by the SKS install, even though I can't activate it.  I was able to open the UIS file in Notepad just now.

Unfortunately, SKS won't activate when I run it as admin - still gives the 'could not write signature' error message when I complete the Activation dialog.

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Daiwa
Daiwa
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Reply #13 October 13, 2011 12:35:21 PM
from WinCustomize ForumsWinCustomize Forums

FWIW, I've been able to activate IP5 & CFX since encountering the problem activating SKS, which still won't activate.

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Daiwa
Neil Banfield
Join Date 04/2001
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Reply #14 October 13, 2011 12:39:24 PM
from WinCustomize ForumsWinCustomize Forums

That message can mean a number of things.  Are you using your ObjectDesktop serial and e-mail account for it?

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Daiwa
Daiwa
Join Date 07/2001
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Reply #15 October 13, 2011 2:29:10 PM
from WinCustomize ForumsWinCustomize Forums

Yes - OD serial & email account as shown for the SKS7 Pro entry on the Stardock Store My Account page.  Same OD serial as for WB.

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Daiwa
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Reply #16 October 16, 2011 12:08:41 PM
from WinCustomize ForumsWinCustomize Forums

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Daiwa
Daiwa
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Reply #17 October 18, 2011 3:40:00 PM
from WinCustomize ForumsWinCustomize Forums

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Daiwa
mjgoya
Join Date 05/2008
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Reply #18 October 18, 2011 6:16:15 PM
from Stardock ForumsStardock Forums

i have active paid subscription and for over a week now i am constantly being asked to activate!

 

when i try it gives me write error and continues to run fences. when i just hit escape it also continues to runs fences.

 

i've have created a number of support requests unfortunately to date i have not heard back, not even automated response!

 

problem started when i installed new gamestop impulse client, ran fine with old startdock impulse client

 

when i look at error log i see they are having problems accessing their own server, maybe someone messed up when migrating from stardock to gamestop

 

anyways i'm getting upset. sure i can understand problems, but not getting anyresponse, even an automated one is concerning.

 

if things continue i'll not renew my paid subscription when it comes up for renewal. afterall fences is available for free, so why have hassle asking me to repeatedly activate!

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Daiwa
Nakor
Join Date 03/2001
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Reply #19 October 19, 2011 10:15:23 PM
from WinCustomize ForumsWinCustomize Forums

mjgoya, when prompted for activation, use your email address and your Object Desktop serial number (either of them, your original or the renewal order) and it'll activate. Tested here with Fences available from your products download page at https://store.stardock.com/myaccount/products. 

Kris

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Daiwa
Daiwa
Join Date 07/2001
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Reply #20 October 19, 2011 10:27:20 PM
from JoeUser ForumsJoeUser Forums
Hey, Kris - Any suggestion on the OP? Thx.
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Daiwa
Daiwa
Join Date 07/2001
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Reply #21 October 21, 2011 3:43:34 PM
from JoeUser ForumsJoeUser Forums

Uh, uh, uh, uh... stayin' alive, stayin' alive

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Daiwa
Wizard1956
Join Date 01/2008
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Reply #22 October 21, 2011 6:08:09 PM
from WinCustomize ForumsWinCustomize Forums

Daiwa, you have the patience of a saint.   Hang in there!

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Daiwa
Daiwa
Join Date 07/2001
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Reply #23 October 23, 2011 9:16:43 PM
from WinCustomize ForumsWinCustomize Forums

Ha, ha, ha, ha...  stayin' alive, stayin' alive

Stayin' aliiii-i-i-iii-i-i-iii-i-i-iiiive

 

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Daiwa
Daiwa
Join Date 07/2001
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Reply #24 October 24, 2011 3:27:18 PM
from JoeUser ForumsJoeUser Forums

Well now, I get low and I get high

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Daiwa
ZubaZ
Join Date 11/2001
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Reply #25 October 24, 2011 4:03:22 PM
from WinCustomize ForumsWinCustomize Forums

You ahve mail.

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