Search
Forum Home | Login
True-gamer
True-gamer
Join Date 11/2007
0

*MUST READ*both stardock and mods

April 10, 2009 3:16:15 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Well i just finished playing and origanal game of Sins and i get my ass kicked and i decide to go and buy entrechment off impulse, i get my father to pay wiht his paypal account , and then it says impulse must be updated before entrechment can be installed, so impulse tells me to exit the application and restart it so it can update i do that, and when the update finishes i dont see my entrechment at alll! it doesnt say any where "would you like to install entrechment" i just got ripped i would love to not pay again adn find a way to fix this bullshit

Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
True-gamer
charon2112
Join Date 02/2009
+62
Reply #1 April 10, 2009 3:23:18 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

man, that's one long sentence.  and it doesn't even end in a period. 

Reason for Karma (Optional)
Successfully updated karma reason!
True-gamer
Annatar11
Join Date 11/2006
+527
Reply #2 April 10, 2009 3:24:48 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

The registration goes to the email addy used to purchase. Since your father's Paypal addy is probably different than the one Sins is registered under, you can't see it.

Send an email to support@stardock.com so they can merge the two emails.

Reason for Karma (Optional)
Successfully updated karma reason!
True-gamer
True-gamer
Join Date 11/2007
0
Reply #3 April 10, 2009 3:31:38 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

what do you mean, and what would i say

Reason for Karma (Optional)
Successfully updated karma reason!
True-gamer
Annatar11
Join Date 11/2006
+527
Reply #4 April 10, 2009 3:39:13 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

What e-mail did you use in your Impulse account? What e-mail is used in the Paypal account?

If the Paypal email is different, Entrenchment went to that one so you logging on Impulse won't see it because it's on a different account.

You need to send support an email with your Impulse account, the Paypal email, and probably the order number from the receipt that was mailed, and then they'll combine them so you'll have the Entrenchment registration on your Impulse account.

Reason for Karma (Optional)
Successfully updated karma reason!
True-gamer
Mow Mow
Join Date 09/2008
+2
Reply #5 April 10, 2009 3:41:35 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Since your Impulse account's email address is different from your dad's email adress that he used on the Paypal account, Impulse thinks that you bought Entrenchment for the account with your dad's address.

 

EDIT:  Annatar >:[

Reason for Karma (Optional)
Successfully updated karma reason!
True-gamer
True-gamer
Join Date 11/2007
0
Reply #6 April 10, 2009 3:49:34 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

any way i can fix this? i just emailed stardock support, so is there any way i can merge both emails ? with out the help of stardock,

 

Reason for Karma (Optional)
Successfully updated karma reason!
True-gamer
Annatar11
Join Date 11/2006
+527
Reply #7 April 10, 2009 3:55:09 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

No, only they can do it. One thing you can try is going to the Community tab in Impulse and Chat, then select #stardock from the dropdown to get you into the main IRC channel. There might be someone there from SD with some time to help you.

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time:
Facebook Twitter YouTube Google+