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ColonStomp
ColonStomp
Join Date 03/2008
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New Beta - Can't Login to Impulse

January 17, 2009 10:23:25 PM from Stardock ForumsStardock Forums

I just updated to the new beta of Demigod and so I do like I have done before and go to a multiplayer Internet game situation and for some reason I can't even get logged into Impulse through Demigod even though I can login fine using the exact same username and password in the Impulse client program.  It used to work in my previous version of Demigod, anyone else noticing this issue?

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ColonStomp
BulletMagnet
Join Date 07/2008
+37
Reply #1 January 17, 2009 10:29:52 PM
from Demigod ForumsDemigod Forums

anyone else noticing this issue?

well, judging by the 30 other threads on this very thing, all posting before they look, i'd say yes.

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ColonStomp
Frogboy
Join Date 03/2001
+2415 sdemperor
Reply #2 January 18, 2009 12:03:35 AM
from Demigod ForumsDemigod Forums

There are 2 primary causes to this:

1. People who have a pirated copy of Windows XP aren't able to use some of the validation functions of the OS that the system relies on.  We're looking intow hat to do about that.

2. People who bought Demigod with a different email address than the one that they used to create their Impulse account.

 

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ColonStomp
tetefrip
Join Date 03/2006
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Reply #3 January 18, 2009 1:01:52 AM
from Stardock ForumsStardock Forums

Exatly,

I can't login

Because I a different email for DemiGod

What are we doing?

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ColonStomp
Nokthra
Join Date 06/2008
+29
Reply #4 January 18, 2009 5:03:20 AM
from Demigod ForumsDemigod Forums

I´ve bought Demigod with a different email address, too.

Maybe if we change the email address in the one we used to buy the game?

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ColonStomp
strikersgun
Join Date 07/2004
+2
Reply #5 January 18, 2009 5:08:41 AM
from Demigod ForumsDemigod Forums

well seeing as how number 2 isnt the problem it seems number 1 is the problem well this sucks

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ColonStomp
DalzK
Join Date 09/2008
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Reply #6 January 18, 2009 6:51:25 AM
from Demigod ForumsDemigod Forums

Well I dont know if this completely rules out your theory of pirated copies of XP, but I know someone who is using a fake copy and it works fine with them.

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ColonStomp
ousedaled
Join Date 12/2008
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Reply #7 January 18, 2009 10:22:09 AM
from Stardock ForumsStardock Forums

Is there a fix for those with option 2?

Since I'm pretty damn certain I haven't got a pirate copy of windows

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ColonStomp
kismet75
Join Date 08/2008
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Reply #8 January 18, 2009 12:18:47 PM
from Demigod ForumsDemigod Forums

I have a fully paid for copy of Windows Vista but I used a different email address to purchase the game so my problem is with number 2. Looks like we might have to wait till Monday to get a fix

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ColonStomp
Frogboy
Join Date 03/2001
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Reply #9 January 18, 2009 12:22:56 PM
from Demigod ForumsDemigod Forums

There is an option for #2. You'll have to contact support@stardock.com and let them know your two email accounts and they'll merge it.

I've asked the team to create a page where you will be able to do this yourselves for the future.

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ColonStomp
Legion_Darrath
Join Date 08/2008
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Reply #10 January 18, 2009 12:39:53 PM
from Stardock ForumsStardock Forums

Even though I can fix #2, I still have issue #1 >.<

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ColonStomp
kismet75
Join Date 08/2008
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Reply #11 January 18, 2009 1:01:15 PM
from Demigod ForumsDemigod Forums

Frogboy I sent support@stardock.com an email yesterday with this problem but i've not heard anything back.

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ColonStomp
ZubaZ
Join Date 11/2001
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Reply #12 January 18, 2009 1:12:54 PM
from Stardock ForumsStardock Forums

Quoting reck75,
reply 11
Frogboy I sent support@stardock.com an email yesterday with this problem but i've not heard anything back.
It's teh weekend.  They will be back on Monday.

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ColonStomp
ColonStomp
Join Date 03/2008
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Reply #13 January 18, 2009 1:35:06 PM
from Stardock ForumsStardock Forums

Ok, sorry for posting another thread on a problem that was already being spammed about.  I could have sworn I checked the threads and there wasn't anything posted that I saw as the same issue but we all make mistakes right?  Well, glad to hear it is being looked into, I suffer from the two separate e-mail address issue and that would explain the problem I am having.

 

Thanks

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ColonStomp
Unknown924
Join Date 03/2006
+12
Reply #14 January 18, 2009 2:07:01 PM
from Demigod ForumsDemigod Forums

For #1, I got my computer from Falcon Northwest and got some updates from Microsoft's website recently so I can rule that out.

 

For #2, I used a different email for the billing address, but I used my Impulse account email in the 'gift to' section.  I have never had a problem with doing so before.

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ColonStomp
Frogboy
Join Date 03/2001
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Reply #15 January 18, 2009 4:28:16 PM
from Demigod ForumsDemigod Forums

Unknown, as I mentioned to you yesterday I thought, your Demigod purchase isn't associatd with this account.  I have to know what the other account is.

I'm happy to help people but I can't merge accounts without knowing both email addresses in question.

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ColonStomp
Unknown924
Join Date 03/2006
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Reply #16 January 18, 2009 5:58:02 PM
from Demigod ForumsDemigod Forums

Sent you a pm with the email I used for billing Frogboy.

 

Out of curiosity, does this mean that people can't get Demigod on Impulse as a gift for others?  I checked the image I took when I pre-ordered, and it definetly has my Impulse email under the 'Gift for' section.  I mentioned that in the response I sent you yesterday along with my pre-order number.

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ColonStomp
Frogboy
Join Date 03/2001
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Reply #17 January 18, 2009 9:45:04 PM
from Demigod ForumsDemigod Forums

Just means that the system for connecting accounts needs to be better.

One of the many reasons to have the beta.

This whole issue that we're running into is a GOOD thing.

Normally, this is exactly the kind of thing that happens after games are released.

 

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ColonStomp
Wyldgecko
Join Date 02/2008
0
Reply #18 January 21, 2009 3:19:33 PM
from Stardock ForumsStardock Forums

Just a public service announcement.

I sent in an e-mail to support 3 days ago as soon as I read this thread. I immediately received a response and had a "ticket" created for my problem. Since then I have heard nothing.

Apparently it might take a little bit longer than anticipated to get your e-mail address / accounts merged.

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ColonStomp
Wyldgecko
Join Date 02/2008
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Reply #19 January 22, 2009 3:08:46 PM
from Stardock ForumsStardock Forums

Day 4 ... still no communication ... My water's about run out and I just had to eat the dog ... hopefully I'll get some help soon.

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ColonStomp
Nokthra
Join Date 06/2008
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Reply #20 January 24, 2009 2:11:15 PM
from Demigod ForumsDemigod Forums

I think the support team forwarded your e-mail to the sales team (they took care about merging my two addresses). I´ve contacted the sales team, and shortly I´ve reveived the "done"

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ColonStomp
Phinor
Join Date 04/2003
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Reply #21 January 26, 2009 11:59:30 AM
from Stardock ForumsStardock Forums

I've been happily running a month old version of Demigod but today I started Impulse to see if there are any updates available. Sure enough, 1,2GB patch later I am no longer able to log into Demigod. Just keeps saying that either the username or password is wrong. Logging into Impulse works just fine though. As far as I know, I'm using the same e-mail address in Impulse as I used back when pre-ordering Demigod - actually I don't use my alternative e-mail for anything but junk. My OS is 64-bit Vista if that's of any help?

edit: checked the e-mail addresses and yep, same address in Impulse and Demigod order.

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ColonStomp
KarmaGirl
Join Date 03/2001
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Reply #22 January 26, 2009 12:48:50 PM
from Demigod ForumsDemigod Forums

Day 4 ... still no communication ... My water's about run out and I just had to eat the dog ... hopefully I'll get some help soon.

I looked up your ticket and was only able to find one (which was handled by sales).  It appears that Melissa answered you asking for more info on the 21st (less than 24 hours after you sent in the request).  You replied the next day, then she sent you a notice on the 23rd that they were merged. 

If you are still having issues, please reply to your ticket with any new information.

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ColonStomp
Phantom_North
Join Date 07/2007
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Reply #23 January 30, 2009 11:25:54 PM
from Stardock ForumsStardock Forums

I was able to play this version when I first downloaded it, but now I can't. I'll admit that #1 applies to me (Oh noes! Dun reports me plz!), but if it worked before, why the error now? =/

EDIT: NEVERMIND I'M STUPID.

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ColonStomp
GrammerPants
Join Date 03/2006
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Reply #24 February 12, 2009 5:38:46 PM
from Stardock ForumsStardock Forums

Same issue as everyone else, emailed, hopefully I will get a reply soon.

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ColonStomp
aurore
Join Date 03/2003
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Reply #25 February 12, 2009 9:58:11 PM
from Stardock ForumsStardock Forums

same problems, email addresses different. was not a problem before. the option to update the email address doesnt work...

 

 

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