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kriegerandreas
kriegerandreas
Join Date 12/2012
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Fences 6 is not associated with this account

November 16, 2025 1:59:35 PM from Stardock ForumsStardock Forums

Hello, I have the Fences 2 and have upgraded to Fence 6 and was also able to install Fences 6.

As I had to reinstall my OS Fences will not accept my Product key. I have also removed Fences. Doesn't matter if  I use E-Mail & Product key or usser account. How do I have to install Fences 6?

 

Thanky in advance

fences
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kriegerandreas
DrJBHL
Join Date 04/2002
+4408
Reply #1 November 16, 2025 2:24:37 PM
from Stardock ForumsStardock Forums

I believe you should have deactivated Fences 6 before your OS reinstallation.

You can do that through the website. The "how to" is here:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

After doing so, reinstall Fences 6 and reactivate/reboot.

 

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kriegerandreas
kriegerandreas
Join Date 12/2012
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Reply #2 November 16, 2025 8:43:58 PM
from Stardock ForumsStardock Forums

Hello, thanks for your reply. There is now such option on the website. I only can see it for Fences 2. The only space where I can see Fences 6 is on the Order History.

 

I had a look at the Product Key Status (.csv) provided on the Order History. The email there was wrong (there is a s right before the @ too much). I got the receipe via mail so I dont know if it was my fault ... but if so .. why did I got the receipe on the correct email?

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kriegerandreas
DrJBHL
Join Date 04/2002
+4408
Reply #3 November 16, 2025 10:27:23 PM
from Stardock ForumsStardock Forums

Quoting kriegerandreas,
reply 2

Hello, thanks for your reply. There is now such option on the website. I only can see it for Fences 2. The only space where I can see Fences 6 is on the Order History.

 

I had a look at the Product Key Status (.csv) provided on the Order History. The email there was wrong (there is a s right before the @ too much). I got the receipe via mail so I dont know if it was my fault ... but if so .. why did I got the receipe on the correct email?

According to that you have two accounts. You'll have to merge them.

It's probably best if we wait until basj (the Community Support Assistant) addresses your problem here.

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kriegerandreas
basj
Join Date 03/2001
+1736 sdemployee
Reply #4 November 17, 2025 5:31:26 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please use this guide for Merging two accounts: https://support.stardock.com/space/SHC/1260290067/Merging+two+accounts. Report back if you still need assistance. 

Thank you,
Basj,
Stardock Community Assistant.

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