Hello,
Sorry to hear you are having issues. Need more information please.

1. Windows full version and OS Build number. Please use Winver.exe.
2. Multiplicity 4 or Pro? And, need its full version number.

Thank you.
Basj,
Stardock Community Assistant.

I believe Version is 4.0.0.4..at least that what I downloaded and update says I have latest version.

Are you using a wired connection or wireless?

Wired

Nothing changed.

I am a home user..retired.

I installed Wednesday night...everything looked to be working...cut/paste..drag/drop..etc

Thursday I ran it all day...no issues.

Friday I started getting connection time outs very occasionally. The system re connected quickly. Then I noticed the cut/paste attempt would freeze the software. Drag and drop would put the software in a loop where the the the file was dragged the transfer box would open and the progress bar would get to aprox. 30% then the box blinks and the progress bar restarts from 0...until 30%.

Now the connections drops are frequent but not long lasting..I can deal with that. I would like to get the C/P working.

I sometimes use Express VPN on one computer but I it has not made a difference that I can tell. Tried it with and with out..no difference.

No windows update or any updates.

no network changes.

I believe both versions are the same but "about"  just lists version 4.

Was thinking of a re install as first step..?  with or with purge?

Thanks

Is it possible you have enabled the setting for only switching if the mouse is moving fast?

Also is this both from primary to secondary and secondary to primary?

One other possibility if it is primary to secondary only is the connection in the background has been lost.  If so it cannot connect until it reconnects.  This would suggest a possible network level issue given the other problems.

Do i need to use the purge option of just uninstall reinstall?

I uninstalled and re-installed and the issues remained.

I repeated with the purge batch file re-installed al it is all working well...three days and cut/paste & drop/drag

working. Just a few secondary disconnects but that are rapidly re connected.

Big Smile!

Same issue, multiple disconnects, all day long.  Installed end of December and worked well for a week.  Past 2 weeks very unreliable and sluggish on the 2nd computer.

Primary Computer: Windows 11, 24H2 (OS Build 26100.2894) - Personal

Secondary Computers: Windows 11, 23H2 (OS Build 22631.4602) - Work