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Multiplicity 4.0.0.4 Release Feedback Thread

December 10, 2024 4:01:36 PM from Stardock ForumsStardock Forums

With the Multiplicity 4.0.0.4 release, we are creating this thread so that users can report any observed issues.  

Obtaining the product

Object Desktop members can get the release from within Object Desktop Manager 

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page: https://store.stardock.com/myaccount/products

For guest check-out purchase (no account), from this link: http://www.stardock.com/support/productkeyretrieval

Reporting an issue

Please include the following for anything found:

  • Exact Windows version \ build (winver.exe)

  • Detailed steps to recreate the issue seen

  • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive service (GoogleDrive, DropBox, OneDrive, YouTube), with a shared link included in your post.  Images can be copied and pasted directly into a post.

  • If there are specific apps that the app does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.

Thank you for your interest and any time you put into making Multiplicity 4 a better product.

Sean Drohan
Stardock Support Manager

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sdrohan
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Reply #1 December 10, 2024 4:02:23 PM
from Stardock ForumsStardock Forums

Multiplicity 4.0.0.4 Changelog (Released 12/11/2024)

Date

12/11/2024

Version

  • UI: Multiplicity 4

  • MultiplicityConfig.exe: 4.0.0.4

Changes

  • Changelog added to post-install

  • ‘Business’ and ‘Enterprise’ versions are now available. Please see the store page for details.

  • Fixes Wake On Lan not showing enabled when using new grid mode

  • Text changes to error messages to provide better clarity

  • Updated this with new services which resolve a very long-standing instant on / always on / connected standby that is causing looping connection/disconnections when the tablet/laptop is in that mode

  • Adjustments to prefer IPv4 over v6 IP addresses

  • Switching from Secondary to Primary now correctly saves without needing it to activate and then try again

  • KVM sidebar uses a black/white background depending on light mode instead of a dark grey.

  • Fixes an issue with low compression mode for KVM and seamless display showing visual corruption and changing MP settings with an open KVM session will not make changes until the user disconnects the session.

  • This fixes the broadcast keystrokes option (ctrlx3) which was broken in beta 3 for Multiplicity Pro and above.

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sdrohan
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Reply #2 December 10, 2024 4:03:52 PM
from Stardock ForumsStardock Forums

Known issues

While we appreciate all feedback, please remember that we offer no official support for beta \ preview \ developer channel versions of Windows. If you report issues while in any of those early release channels, you should not expect them to be addressed unless it still exists in a retail version of Windows.

  • Translations for everything but English is mixed.  We will be updating them over time. 
    We have replaced the initial release with an updated one that is English only - a minor issue with translations not appearing as expected in the UI discovered for some languages.  Future updates will include additional translations. 
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Reply #3 December 10, 2024 4:42:36 PM
from Stardock ForumsStardock Forums

***Reserved***

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sdrohan
Mad Trix
Join Date 02/2005
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Reply #4 December 11, 2024 1:16:04 PM
from Stardock ForumsStardock Forums

Why is there no option to upgrade from Multiplicity 3 KVM Pro to Multiplicity 4 KVM Business? That was announced here!

I was waiting for it for a long time with excitement.

I upgraded the KVM-License few days ago to MP 4 Pro. Now I can not use it because of incompatibility with my KVM 3 Pro  

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Reply #5 December 11, 2024 2:08:09 PM
from Stardock ForumsStardock Forums

Quoting Mad Trix,
reply 4

Why is there no option to upgrade from Multiplicity 3 KVM Pro to Multiplicity 4 KVM Business? That was announced here!

I was waiting for it for a long time with excitement.

I upgraded the KVM-License few days ago to MP 4 Pro. Now I can not use it because of incompatibility with my KVM 3 Pro  

Sorry for any confusion. 

The FAQ section you are referring to (the table no doubt) was for "recent purchases"; your MP3 purchases were made 18 months before MP4 was in public Beta. 

At this time, there is no upgrade path from the retail products, Multiplicity 4 base Multiplicity 4 Pro, to the corporate grade products, Business and Enterprise.

If you need many licenses of Business or Enterprise and are looking for volume discounts for such a purchase, please use the form below for corporate sales

 https://stardock.atlassian.net/servicedesk/customer/portal/4/group/16/create/10147

If you need a refund for your recent Multiplicity® 4 Pro purchase, so you can purchase Business or Enterprise, please use:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13/create/10140

Hope this clears up any confusion. 

Sean Drohan
Stardock Product Lifecycle Manager

 

 

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sdrohan
Mad Trix
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Reply #6 December 11, 2024 3:23:40 PM
from Stardock ForumsStardock Forums

Thanks for the explanation.

in fact I missed the purchase date. 

I need at least 2 licenses, once for the main PC and a 2nd license for one of the secondary PCs. So returning the license I've already purchased doesn't really help me.

I will test Multiplicity 4 at the weekend and then decide whether it is worth purchasing the business version as well. 

I think it's a shame that version 3 remains useless. It would be nice if it could at least be used as a secondary.

Thanks again for the really good software that I use every day.

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FromNorthvilleMI
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Reply #7 December 11, 2024 4:03:39 PM
from Stardock ForumsStardock Forums

Issue ODNT-9092 (reported in Beta 2 thread) still exists (cursor snapping to upper left or lower left corner when transitioning between two stacked monitors). All 3 computers in same configuration as original report, but all three upgraded to 4.0.0.4.

 

Thank you.

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AShimon1
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Reply #8 December 13, 2024 9:06:27 AM
from Stardock ForumsStardock Forums

Ctrl x3 to engage key broadcasting is fixed for me in 4.0.0.4! Thank you!

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Reply #9 December 13, 2024 10:15:04 AM
from Stardock ForumsStardock Forums

Quoting AShimon1,
reply 8

Ctrl x3 to engage key broadcasting is fixed for me in 4.0.0.4! Thank you!

Pleased to read and ty for the update.

Sean Drohan
Stardock Product Lifecycle Manager

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ivanthomson6814
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Reply #10 December 14, 2024 4:47:12 PM
from Stardock ForumsStardock Forums

Hello,

 

In M4 Beta 3 in KVM mode;

 

When controlling another computer the mouse works fine on the primary screen (when the scrollbar is all the way to the left).  However, if you use the scrollbar at all (to scroll to the other screen, or even if you partially scroll) the mouse will not react to clicks on the second screen of the remote computer.  Very strange that it is doing this.

What I think might be happening, is that multiplicity is placing the clicks on the primary monitor regardless of where you scroll to.  You can sort of tell this by scrolling where you have something like 3/4th of the primary screen and 1/4th the secondary screen and try click on something that is on the secondary screen.  The click will register on the the x and y coordinates as if it was on the primary window... or something like that.  M4 Beta 3 is not recognizing that there is a secondary screen at all.  It will let you view it via the scroll bar but it will not let you interact with a secondary screen at all.  This is true is the M4 window on the primary system is any size other than FIT TO CONTENTS.  

If, however, you do FIT TO CONTENTS, which is problematic as it gives you a massively long window, then the mouse will interact with the second screen of the secondary system.

Something is wrong with the mouse tracking and screen tracking when the M4 window isn't FIT TO CONTENTS size on secondary systems that have multiple monitors.

 

Primary system is Windows 11 Pro (Version 10.0.22621 Build 22621) (one screen), remote system is windows 11 Pro (Version 10.0.22631 Build 22631) (dual monitors)

 

Sincerely,

 

Ivan Thomson

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Frustrated99
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Reply #11 December 18, 2024 12:32:06 PM
from Stardock ForumsStardock Forums

This installation was not seamless.

I had been using Multiplicity 3 in seamless mode and decided to upgrade to Multiplicity 4 for its KVM ability. I uninstalled Multiplicity3 off both machines and rebooted both of them. I installed and activated MUltiplicty 4 Pro on the main/master computer Win10 22H2 19045.5247 and said I wanted to use KVM mode. Then I went over to the other machine and installed Multiplicity 4. At no time do I remember it asking what mode I wanted the computer to operate in.  I ensured that the password and encryption keys were correct and tried to connect from the main to the secondary computer. I could not. I reverified everything nada.  I would get notices on the master computer that it could not connect or that the other computer it could be a result of a firewall. I even at one point was told that the other computer was using an older version of Multiplicity! Only after several frustrating minutes did I realize that the remote computer was configured for seamless mode NOT KVM mode.

The remote computer is the same build of Windows10 22H2 as the master computer.  I got the KVM mode working but now I have mouse issues on the remote computer. Both the master and remote computers are running at 2560x1440 and the mouse is useless. Approximately half the icons on the remote desktop are unclickable including all of those in the entire taskbar. This seems to be because the master computer 27" monitor which is running at 2560 x 1440 resolution has its taskbar always visible. This makes the remote computer screen vertically scrollable. If I scroll down to see the bottom portion of the remote computer desktop,  and then move the mouse cursor to a particular icon on the remote desktop the highlighting is several icons up on the remote desktop. The result is that when you left mouse click you are clicking on an area further up on the remote desktop than where the mouse cursor is.

 

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sdrohan
Mad Trix
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Reply #12 December 18, 2024 1:23:46 PM
from Stardock ForumsStardock Forums

@sdrohan

will there be an option to upgrade from Business- to Enterprise-Version?

 

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Reply #13 December 18, 2024 6:32:02 PM
from Stardock ForumsStardock Forums

Quoting ivanthomson6814,
reply 10

In M4 Beta 3 in KVM mode;

Right out of the gate, you would want the released version (MultiplicityConfig.exe version is 4.0.0.4), not the 'Public Beta 3'  You would also want it installed on each PC.

Sean Drohan
Stardock Product Lifecycle Manager

 

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Reply #14 December 18, 2024 6:36:56 PM
from Stardock ForumsStardock Forums

Quoting Frustrated99,
reply 11

This installation was not seamless.

I had been using Multiplicity 3 in seamless mode and decided to upgrade to Multiplicity 4 for its KVM ability. I uninstalled Multiplicity3 off both machines and rebooted both of them. I installed and activated MUltiplicty 4 Pro on the main/master computer Win10 22H2 19045.5247 and said I wanted to use KVM mode. Then I went over to the other machine and installed Multiplicity 4. At no time do I remember it asking what mode I wanted the computer to operate in.  I ensured that the password and encryption keys were correct and tried to connect from the main to the secondary computer. I could not. I reverified everything nada.  I would get notices on the master computer that it could not connect or that the other computer it could be a result of a firewall. I even at one point was told that the other computer was using an older version of Multiplicity! Only after several frustrating minutes did I realize that the remote computer was configured for seamless mode NOT KVM mode.

The remote computer is the same build of Windows10 22H2 as the master computer.  I got the KVM mode working but now I have mouse issues on the remote computer. Both the master and remote computers are running at 2560x1440 and the mouse is useless. Approximately half the icons on the remote desktop are unclickable including all of those in the entire taskbar. This seems to be because the master computer 27" monitor which is running at 2560 x 1440 resolution has its taskbar always visible. This makes the remote computer screen vertically scrollable. If I scroll down to see the bottom portion of the remote computer desktop,  and then move the mouse cursor to a particular icon on the remote desktop the highlighting is several icons up on the remote desktop. The result is that when you left mouse click you are clicking on an area further up on the remote desktop than where the mouse cursor is.

 

Are you experimenting with the setting to scale remote connections?

As well as the cog for an active KVM connection where you can use 1:1 or Stretch ( cant picture them at the moment but the cog is on the tab of any active KVM window)?

Sean Drohan
Stardock Product Lifecycle Manager

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Frustrated99
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Reply #15 December 19, 2024 10:42:21 AM
from Stardock ForumsStardock Forums

1. I also discovered a worse problem. The remote computer when powered up and I use Multiplicity in KVM mode to connect to it all I get is a black screen at what is the the lock screen of the remote computer.  I can not get the lock screen to display any graphics or the password field. I have to type blindly the login password and hopefully do not make a typing mistake. 

2. I have also been having mouse cursor issues where I lose the mouse cursor entirely when moving the mouse cursor off a multiplicty remote window to a secondary monitor on my main computer and then back to the remote window. I can not close the KVM window as it is fullscreen and I can not get the menu bar for the remote session window to show up. I wind up having to kill the Multiplicity task in Windows task list. 

3. Regarding the mouse click on the remote computer. I tried 75% scaling and it was utterly useless. Nothing on the screen was clickable and it was a horrendously shrunken window. 1:1 is enabled and I can not uncheck it. Stretch does nothing, Only thing that fixes the issue is if I go to full screen which gets rid of the scroll bar and I can then click anywhere on the desktop without issues. This however has an issue with mouse cursor disappearing 2 above. 

When I look at hotkeys I see this

 

Why does it say (Seamless) for Greg_i5? This is the remote computer and should only be set to KVM mode.

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Reply #16 December 19, 2024 11:13:22 AM
from Stardock ForumsStardock Forums

Quoting Frustrated99,
reply 15

1. I also discovered a worse problem. The remote computer when powered up and I use Multiplicity in KVM mode to connect to it all I get is a black screen at what is the the lock screen of the remote computer.  I can not get the lock screen to display any graphics or the password field. I have to type blindly the login password and hopefully do not make a typing mistake. 

So you are able to type in the password and it accepts it, yes?

Quoting Frustrated99,
reply 15

Why does it say (Seamless) for Greg_i5? This is the remote computer and should only be set to KVM mode.

One cannot invoke a direct KVM connection with hotkeys directly.  While you can open the KVM connection window with Hotkeys, they are primarily for Seamless connections. 

Frustrated99, are you 100% certain you have the same version of MP4 installed on ALL the PCs you are testing on? The file version for MultiplicityConfig.exe should be 4.0.0.4 for each

Quoting Frustrated99,
reply 15

Only thing that fixes the issue is if I go to full screen which gets rid of the scroll bar and I can then click anywhere on the desktop without issues. This however has an issue with mouse cursor disappearing 2 above. 

I am afraid I don't know what '2 above' means.

Your issues seem very unique to the release.  If you continue to have them, please create a thread of your own and we will work with you on them there.

https://forums.stardock.com/forum/267

Please include as much information as possible, PCs, OS version, the Secondary in question, how many monitors, how they are connected (HDMI, docking station, etc) and the resolutions for each.

Sean Drohan
Stardock Product Lifecycle Manager

 

 

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AShimon1
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Reply #17 December 20, 2024 2:19:45 PM
from Stardock ForumsStardock Forums

What causes the behavior where when I mouse to another screen MP4 virtually presses the NUMLOCK key? It's mildly annoying and I'd like to disable this behavior.

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tomstone123
Join Date 05/2013
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Reply #18 January 4, 2025 4:48:36 PM
from Stardock ForumsStardock Forums

For Multiplicity 3, there was the button to go into full screen mode.
But for Multiplicity 4, that button is no longer there.
The button to exit full-screen mode is still there.
It would be nice to have that button back, as currently I seem to only be able to go full screen by clicking the cog wheel and selecting full screen.

 

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