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nigelfreeney

Join Date 08/2010

I am unhappy that I appear to have paid to have a beta version of Multiplicity 4 which is not working when 3 was working without any issues

I am using a high specification Windows 11 Pro PC. I am annoyed that I appear to have bought a beta version of Multiplicity (4.0.0.2). I bought it because I thought it was a full program version. It is completely unstable and when I try to run it it causes Explorer.exe to crash. My existing Multiplicity 3 Pro was working without any issues before I uninstalled it.

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Hello,
Sorry to hear you are having issues. But, if you review this page: https://www.stardock.com/products/multiplicity/. It clearly mention it,

Do let us know if you still wish for our help on your current issue with Multiplicity v4.

Thanks
Basj,
Stardock Community Assistant.

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We would need more information on that crash as I am unsure how it would cause Explorer to crash. Thats a new issue to me and one we would most certainly like to investigate.

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I have a Windows 11 Pro self-build PC

OS: 23H” (22631.4602)

MB: ASUS ROG Maximus XIII Hero

CPU: i11700K

RAM: 64GB (2x 32GB)

Storage: SN850X 4TB SSDs

GPU: Zotac 3060 Ti Twin Edge OC LHR (Nvidia)

I have uninstalled | Rebooted | reinstalled at least five times 4.0.0.2 x3 and today 4.0.0.4 x2

Following installation, the program appears to start ready to instigate the connection to another PC. I ended up rebooting and then no longer had access to the program.

On the fifth install I had the correct settings to connect to my laptop, so I was able to configure the settings with the program open after the initial install. I had seamless and KVM configured and working. I then rebooted the PC.

The program shortcut points to:

C:\Program Files (x86)\Stardock\Multiplicity\MultiplicityConfig.exe

This appears to be a config/setup file which might explain why it is trying to configure the Netgear smart switch software SmartControlCenter.

So, when I try to start Multiplicity 4, it tries to configure Netgear Smart Control Center. When I right click the direct icon and choose to run in Admin mode it opens. However, despite it passing seamless and KVM connection tests, when I try to connect the KVM I get an unknown error (3).

In summary:

The connection is made on initial setup without being in admin mode
This is for both seamless and KVM function
After reboot the program tries to configure the Netgear Control Center
Right clicking the program icon and choosing to start in Admin mode allows the program interface to launch
Seamless and KVM test connections are successful
Seamless doesn’t work
KVM opens a connection window and tries to connect but then stops with the unknown error 3

Prior to today explorer.exe was happening as a direct result of trying to load the program. This behaviour is different today and appears to happen randomly with Multiplicity 4 loaded at start up.

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After rebooting I can now seamlessly move the mouse across to the laptop. I had positioned the laptop at a slightly higher level and that may have confused the issue. However, the issue with KVM is not resolved.

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