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cybersco
cybersco
Join Date 11/2024
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Who authored the purchase page??

November 26, 2024 6:38:29 PM from Stardock ForumsStardock Forums

Hello,  I am concerned about your software purchase partner.  This Fastspring, or whoever the heck it is, is not quite thorough in its process. It allowed me to purchase Multiplicity, offer me an activation code, and took my money. However, when I tried to install this 'package', suddenly it required an email address to bind this code with. The missing link is, it NEVER asked me to specify an email address.  I am guessing this was an imposter, posing as your authorized partner.  Now how the hell do I install this software????

Not happy with this situation

 

stardock software
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cybersco
basj
Join Date 03/2001
+1516 sdemployee
Reply #1 November 26, 2024 7:08:45 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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cybersco
BradSams
Join Date 04/2013
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Reply #2 November 26, 2024 7:43:24 PM
from Stardock ForumsStardock Forums

When you made the purchase, it should have required you to enter an email address or if you used Paypal/Amazon/Google, it's the email address linked to the payment mechanism.

If you can DM your Stardock order, I can tell you what email address it was linked to when you made the purchase.

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cybersco
cybersco
Join Date 11/2024
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Reply #3 November 26, 2024 8:53:54 PM
from Stardock ForumsStardock Forums

Brad, I tried to DM you, but I can't get past the damn CAPTCHA.   Why can't someone ban that terrible service……

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cybersco
BradSams
Join Date 04/2013
+94 sdemployee
Reply #4 November 26, 2024 9:15:14 PM
from Stardock ForumsStardock Forums

I got your dm, I’ll look it up shortly. 

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cybersco
cybersco
Join Date 11/2024
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Reply #5 November 27, 2024 11:47:40 AM
from Stardock ForumsStardock Forums

Hi, 

Is there any way to get my money back? I have seen enough of this company to make me regret my attempt to purchase. 

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cybersco
basj
Join Date 03/2001
+1516 sdemployee
Reply #6 November 27, 2024 7:57:13 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you still having issues. Please raise support ticket using the link below, use "Refunds" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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