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JerzyP
JerzyP
Join Date 03/2009
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Beta version of Fences 5 accidentally causes black background

November 24, 2024 2:07:54 AM from Stardock ForumsStardock Forums

Beta version of Fences 5 causes accidentally black background

 

Windows 11
Version 24H2 
Processor    Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz   3.42 GHz
Installed RAM    16.0 GB (15.4 GB usable)
System type    64-bit operating system, ARM-based processor

fences
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JerzyP
basj
Join Date 03/2001
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Reply #1 November 24, 2024 4:35:40 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know which Fences version you have? Currently the latest version is V5.86 and it is not a Beta version. Also, we need

  1. Windows 11 24H2 OS Build number. Please use Winver.exe.
  2. Screenshot of these issue.

Thank you,

Basj,
Stardock Community Assistant

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JerzyP
JerzyP
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Reply #2 November 24, 2024 4:56:56 AM
from Stardock ForumsStardock Forums

Hello Basj,

thank you for yor answer!

 

The behaviour varies from case to case. It is random:

Can I use the V5.86 on ARM System?

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JerzyP
basj
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Reply #3 November 24, 2024 5:15:18 AM
from Stardock ForumsStardock Forums

Thank you for the screenshots.

Quoting JerzyP,
reply 2

Can I use the V5.86 on ARM System?

I believe it depends, do you have active ObjectDesktop subscription? If not, you don't have the ARM base version.

Thank you,

Basj,
Stardock Community Assistant

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JerzyP
JerzyP
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Reply #4 November 24, 2024 8:25:57 AM
from Stardock ForumsStardock Forums

I have now V5.86 the behaviour is like bevore!

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JerzyP
basj
Join Date 03/2001
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Reply #5 November 24, 2024 9:36:51 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 3

do you have active ObjectDesktop subscription?

If you have ObjectDesktop active subscription, you will need to download latest Fences 5 from Object Desktop Insider area and use Object Desktop license key for it to work on ARM base system.

Thank you,

Basj,
Stardock Community Assistant

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JerzyP
JerzyP
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Reply #6 November 24, 2024 11:24:36 AM
from Stardock ForumsStardock Forums

In the insider area I see only this:

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JerzyP
basj
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Reply #7 November 24, 2024 11:50:59 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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JerzyP
sdrohan
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Reply #8 November 24, 2024 12:02:33 PM
from Stardock ForumsStardock Forums

Quoting JerzyP,
reply 2

Beta version of Fences 5 causes accidentally black background


There is not a current 'Beta' of Fences 5.  Please to to your account page, get a new installer, and install it (it will be 'Revision 8').

https://store.stardock.com/myaccount/products

Reboot as instructed and see if you can reproduce it.

Quoting JerzyP,
reply 2

The behaviour varies from case to case. It is random:

I need to know what this means exactly.  When does it happen - what makes it happen and does restarting Windows Explorer resolve it

Sean Drohan
Stardock Product Lifecycle Manager

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JerzyP
JerzyP
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Reply #9 November 25, 2024 6:21:31 AM
from Stardock ForumsStardock Forums

After starting Windows, Explorer is not visible in the task manager. Fences is OK

After a few minutes, black rectangles appear when clicking the mouse


When I start the Explorer now, the whole background turns black


Now when I restart Explorer, the background becomes OK for a few minutes. Then black rectangles again

 

Sometimes the background turns black. But I can't trigger it.

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JerzyP
basj
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Reply #10 November 25, 2024 6:31:59 AM
from Stardock ForumsStardock Forums

Do you have wallpaper manager such as wallpaper engine or any other application with similar function?

Thank you,

Basj,
Stardock Community Assistant

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JerzyP
JerzyP
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Reply #11 November 25, 2024 7:29:54 AM
from Stardock ForumsStardock Forums

"Do you have wallpaper manager such as wallpaper engine or any other application with similar function?

No

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JerzyP
basj
Join Date 03/2001
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Reply #12 November 25, 2024 8:01:33 AM
from Stardock ForumsStardock Forums

Please try Cleanboot as mentioned here: https://forums.stardock.com/486084/fences-support-faq#cleanboot

Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

 

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