Malware in Stardock Fences

Webroot keeps identifying and flagging malware in Stardock Fences. When I click on "delete" Webroot removes the malware, but a little later it pops up again. What is going on?

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DrJBHL

Join Date 04/2002

+3920

There have been a few posts over the past 2-3 days regarding this, all with Webroot.

In fact, there is no malware in any of Stardock's apps downloaded from Stardock's servers. What Webroot is reporting is a "false positive": A virus being present when in fact, none is. Webroot then isolates (or quarantines) the file it misidentified rendering Fences nonfunctional.

I believe Webroot also gives no way to "whitelist" the misidentified software...unfortunately. You can try unchecking that misidentifed SD_services_x64.dll safely. Maybe that will allow you to continue using Fences.

Were I you, I'd notify Webroot Support as I have.

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sdrohan

Join Date 10/2012

+690

That file:

SdAppServices_x64.dll

Has been in all of our apps for many many years and has not changed in a very long time.

If it was corrupted by a virus, it was not delivered that way via the installer.

As noted here already, it is almost certainly a false positive.

Sean Drohan
Stardock Product Lifecycle Manager

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