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tbostwick68
tbostwick68
Join Date 10/2024
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Fences 5 - cannot move folders within a fence (Fences not locked, Windows auto arrange off) - something is wrong with sorting/organizing

November 15, 2024 7:37:00 AM from Stardock ForumsStardock Forums

I've been running Fences for years, all versions and currently on V5. Suddenly, this past week or so, folders inside a fence can't be moved as I need to, usually putting higher priority items at the bottom inside a given fence. Uninstalled and reinstalled yesterday, restarted laptop, still no change. Windows not set to "Auto Arrange" , I did enable the regedit to show the 'Lock Fences' feature removed in v5, but that doesn't have any affect. No clue what's happened but hard to use Fences now with this bizarre issue which is multiplied because I have about 12 fences on my desktop - many folders within each. Please advise

N.B: Just noted that this only happens on one (1) of my 3 monitors, my other two, I can move icons around without issue

Moved to Fences area

stardock software fences
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tbostwick68
basj
Join Date 03/2001
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Reply #1 November 15, 2024 8:14:19 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system and issue.

  1. Your Windows10 or 11 full version and OS Build number. Please use Winver.exe.
  2. Fences full version number.
  3. Is this issue on Desktop Fences or Portal Fences?
  4. Does the Icons move as you click and drag and move itself back to its old position or it does not react to your click and drag at all?
  5. Did you have recently install a new software or update something that also introduce something onto your desktop area.

Thank you.
Basj,
Stardock Community Assistant.

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tbostwick68
Jan Oscar
Join Date 12/2002
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Reply #2 November 15, 2024 9:13:47 AM
from Stardock ForumsStardock Forums


folders inside a fence can't be moved as I need to
Just to clear any confusion here. There are two kinds of fences. Regular fences with shortcuts and folder portals. In folder portals, you cannot move folders. Only choose how they are sorted.

Also, be sure that the sorting is set to "None" in a regular fence:

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tbostwick68
tbostwick68
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Reply #3 November 15, 2024 11:14:58 AM
from Stardock ForumsStardock Forums
  1. Your Windows10 or 11 full version and OS Build number. Please use Winver.exe
    Version 23H2 (bld 22631.4460)
  2. Fences full version number
    V 5.84
  3. Is this issue on Desktop Fences or Portal Fences
    Desktop
  4. Does the Icons move as you click and drag and move itself back to its old position or it does not react to your click and drag at all?
    The icons do move as I click/drag, but they don't land in the position I want to move the folder to inside the fence
  5. Did you have recently install a new software or update something that also introduce something onto your desktop area
    No, nothing at all - other than any Win updates

 

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tbostwick68
tbostwick68
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Reply #4 November 15, 2024 11:16:53 AM
from Stardock ForumsStardock Forums

I don't use portal and None is the setting in any of my fences - I like have the option to sort/store however

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tbostwick68
basj
Join Date 03/2001
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Reply #5 November 15, 2024 7:57:55 PM
from Stardock ForumsStardock Forums

Quoting tbostwick68,
reply 3

Does the Icons move as you click and drag and move itself back to its old position or it does not react to your click and drag at all?

The icons do move as I click/drag, but they don't land in the position I want to move the folder to inside the fence

Interested to see a video of this happening so we understand the issue better.

Thank you,

Basj,
Stardock Community Assistant

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tbostwick68
tbostwick68
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Reply #6 November 19, 2024 9:48:34 AM
from Stardock ForumsStardock Forums

Basj,
Please refer to the linked video below. This is one of my fences I use daily and as you see, I simply can't sort out
why it's doing this when I move folders around. One folder inside this fence acts completely different from another, quickly
breaking however I wish to sort the folders inside the fence.

Other fences (on the same screen or my 2nd monitor) do not do this - very bizarre.

Please advise when you can

Thanks,
Todd

VideoLink (YouTube): https://youtu.be/2eKpidnQbjQ

 

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tbostwick68
basj
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Reply #7 November 19, 2024 9:59:08 AM
from Stardock ForumsStardock Forums

Thank you for the video, that do look strange. Just to check as mentioned what is your sort setting for that Fences?

Thank you,

Basj,
Stardock Community Assistant

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tbostwick68
tbostwick68
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Reply #8 November 19, 2024 10:52:38 AM
from Stardock ForumsStardock Forums

Basj,

Here's the Fences setting  - nothing set, which I almost never do for any of my fences
(and uninstall/reinstalled as noted prior)

Todd

 

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tbostwick68
tbostwick68
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Reply #9 November 19, 2024 10:55:38 AM
from Stardock ForumsStardock Forums

N.B:

So when I drag this fence to my laptop screen OR my 1st monitor (of 2 external)
Fences no longer does this weird sorting?
When I moved this fence back to my 2nd monitor, it resumes this weird sorting again?

Both of my external monitors are the same (ASUS) model/resolution/etc...

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tbostwick68
basj
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Reply #10 November 19, 2024 7:15:18 PM
from Stardock ForumsStardock Forums

May I know more details on the monitor with an issue.

  1. Resolutions.
  2. Scale factor. (100%,150% etc)
  3. Connection type, HDMI, DPI, VGA etc

Thank you,

Basj,
Stardock Community Assistant

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tbostwick68
tbostwick68
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Reply #11 November 20, 2024 7:34:49 AM
from Stardock ForumsStardock Forums

1. Resolutions
Laptop monitor - 2880X1800  || Scale factor 200% (recommended)

ASUS external #2 - 1920 X 1080 || Scale Factor 200% (recommended)

ASUS external #1 - 1920 X 1080 || Scale Factor 200% (recommended)

2. Scale Factor (see above)

3. Connection type:

Both ASUS External monitors connect to Lenovo dock via HDMI to DP from the monitors to dock
Lenovo laptop uses thunderbolt to connect to dock

  1. Resolutions.
  2. Scale factor. (100%,150% etc)
  3. Connection type, HDMI, DPI, VGA etc

 

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tbostwick68
basj
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Reply #12 November 20, 2024 8:01:57 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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tbostwick68
tbostwick68
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Reply #13 November 20, 2024 10:07:50 AM
from Stardock ForumsStardock Forums

Thanks much Basj

If it helps, I've been on Fences since day 1, whatever WinOS that was
and on multiple monitors for that same time, never saw this issue.
The one variable this time, is the difference in resolution
of my laptop now being so much higher - so perhaps Windows
recommendation to scaling in W11 to each of the monitors is the issue?

Todd


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tbostwick68
basj
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Reply #14 November 20, 2024 6:41:14 PM
from Stardock ForumsStardock Forums

Just to dig deeper on your issue. If you swap the connection cable between the two Asus monitors does the issue change?

Thank you,

Basj,
Stardock Community Assistant

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tbostwick68
tbostwick68
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Reply #15 November 22, 2024 7:32:40 AM
from Stardock ForumsStardock Forums

Basj,

I've done that, even to the point of picking up a new pair of cables - no changes either way
with either the existing cables or the new ones

Todd

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tbostwick68
basj
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Reply #16 November 22, 2024 8:13:57 AM
from Stardock ForumsStardock Forums

Please wait for Support or Dev to come in for further steps.

Thank you,

Basj,
Stardock Community Assistant

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