Hello,
Sorry to hear you are having issues. Need more information.

1. Windows full version and OS Build number. Please use Winver.exe
2. Fences full version number.
3. Monitor/s resolution and scale factors (100%, 125%, 300% etc)
4. Post a video on this issue happening would help us understand your issue.
5. Does the issue always happen upon reboot, does it also happen when your system wake from sleep?
6. When it happen, if you do restore backup/layout snapshot does the issue goes away?
7. When it happen, if you do restart Explorer.exe does the layout correct itself?

Thank you.
Basj,
Stardock Community Assistant.

Hello David,
Sorry to hear you are having issues. Still need to know your monitor scale factor (100%, 200%, 300%).

Also, please try update to latest build and see if the issue still there. Latest test build available in this thread: Fences 5.82 Rev 5: https://forums.stardock.com/529991.

Thank you.
Basj,
Stardock Community Assistant.

Hi 2l8m8Basher, I think we have a copy ready that fixes this issue. Could you try installing the copy at https://cdn.stardock.us/support/uploads/Fences5_5.8.2.5-j132-Setup.exe , rebooting, then doing this routine a couple times over of (1) make a layout backup (2) make some changes (3) wait a few seconds (4) make another backup (5) reboot

I'm hoping this build fixes the issue – but regardless of if it it fixes it or not, after doing the steps above could you also submit your debug data so that we can see what either did or did not work, regarding the fix? Instructions are at the top of https://forums.stardock.com/529991/page/1 to submit debug data. (Which, essentially just looks like the below, and then uploading that file to us in the page that comes up.) Hope this resolves it and thanks for the help either way.

Hello,
Sorry to hear you are having issues. Please try the release and steps suggested by Dr W above.

Thank you.
Basj,
Stardock Community Assistant.

I will try the update.

For posterity, here is a screen capture of the behavior I am seeing.

Not sure why you have that many Fences on one desktop. You do know that with Fences, you can add more Desktop Page so that you can have better spaces for all your Fences. Use those pages for different task such as, Work, Games, Media etc. Refer video below to understand how to setup and use Fences Desktop page.

Thank you,

Basj,
Stardock Community Assistant

OK this is unacceptable.  I was advised to install the update to solve my problem.  After I do it, and it breaks my system, you now tell me I have to pay to upgrade to Fences 5?  And another support rep replies questioning why I use Fences the way I do?  Are you guys kidding me?

I am a paid Fences customer and you made a suggestion that broke my setup.  Please do not reply questioning how I use the product or telling me to pay to upgrade.  Fix my problem please.

And I assume when I uninstall 5 and reinstall 4, I assume I will completely lose my desktop setup of fences and 100+ shortcuts.  I do not want that. 

I find this very frustrating as a paid fences customer that I am being treated in this unprofessional fashion.  I first came to *you* to give you a bug you can fix to make your product better.  In response you had me install the update without any warning that it would break my licensing - I was led to believe I was installing an update to repair a bug, not a totally new version that would cause this issue for me.  This was admitted by you:

"I am sorry, I made a mistake to suggest for you to do steps that meant for Fences 5 owner. For Fences 5 to work for you, you will need to purchase Fences 5. It will not work with Fences 4 license key. Thank you, Basj, Stardock Community Assistant"

And now I assume it will break my setup when I roll back.  So I'm stuck.  This is very poor customer service.  Please escalate this to a manager that can resolve my issue without me breaking my setup.  I rely on this computer for very important business that will start on Tuesday and I do not want to blow up my desktop right before that.

Someone needs to tell me how I can export and then import my fences setup after I uninstall 5 and reinstall 4, so I do not have to completely recreate my setup, or make my current installation valid so I do not blow up my desktop trying to step this backward.

I am quite frustrated over this.  I cannot open fences to backup my configuration because it pops up the window saying I either need to enter product key, purchase product key, or start 30 day trial, or I can close it.  I've also looked in the programs menu and start menu for fences and there is no uninstall option, so I cannot uninstall.  And I cannot manage my fences at all right now, it will not let me.  So apparently I have no other choice but to be forced to purchase a version 5 product key...??????

I am a paid version 4 customer; I do not appreciate being forced into buying another license simply because I raised a bug to your attention with the goal of assissting you to make your product better.

Please escalate this support item and resolve my problem.

The start menu lists the app as "Fences", which is what I looked for in Add/Remove programs, but there as your screenshot shows, it is listed as "Stardock Fences".  Quite confusing, and since I couldn't initially find it because of that confusing way it is listed, I thought it wasn't in add/remove programs and therefore there was no way for me to uninstall, leaving me only with the option to upgrade.  Hence my comment about being forced to upgrade.  

Please I would ask that you don't spend time being defensive; instead try to empathize with me, a paying customer.  After all, I brought a bug to you to help stardock; then was told to install a patch which upgraded me to fences 5 and caused this problem.  Your support caused this problem for me and now you need to help me fix it because it is interrupting my business at this point.

1. So I have now uninstalled it.   Now I have this mess on my desktop - see attached screenshot of my desktop.  All fences gone, icons scattered all over the place.
2. 

Exactly as I stated in an earlier post, I feared that my desktop would be blown up when I uninstalled, impeding my work on this device.  That is now happening.

So I tried to find Fences 4 at your website to reinstall it.  But the page won't let me access the software - either "get it now" links don't work, or they reroute me to fences 5.  So now I'm stuck with this mess on my desktop, and now get to look forward to redoing my whole desktop once you help me to figure out how to reinstall fences 4.  I am going in circles and am receiving no serious help or assistance to resolve this problem created by you, Stardock support, because I helped you by reporting a bug.  I would hope you can empathize with my frustration here.

Please provide me the fences 4 file so I can install.  I want to get past this headache as quickly as possible.

I finally have uninstalled Fences 5 and reinstalled Fences 4 via the link you sent me, and true to form, the behavior is still happening.  See screen shot here, the "Music tracks" rolled up fence is away from the taskbar. 

Given that I just now got my reinstall up and running and configured again, costing me many hours since installing the update you advised me to install, I will not be rushing to install anything.  But I wanted to let you know that the problem still persists and I still have no answer to this annoying issue.

As I said before and with all due respect - I do not want to use my fences like that.  I use my fences much like the full screen start menu used to act in windows 10.  Which means, I want to be able to click or touch my apps from one main screen to launch them, I do not want to waste time trying to mouse over or touch-swipe to move to different screens just to try and get around a bug.

I find your insinuation that I'm using Fences wrong to be modestly insulting.  Please don't suggest the solution to a bug is to tell me my usage is the problem.  This is a bug.  Fences is not calculating the task bar correctly when placing the rolled-up fence there at start.  Instead it is placing the title for the roll-up fence where it should be when it expands.  After I move it and reattach it, it works fine without any other fences being removed or modified at all, which demonstrates that the fences are not the problem.  This is clearly a bug in calcuation at initial startup.  I was in development for 25 years, and I know a bug when I see it.  Please don't project the problem onto me.