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Ma_asseproj
Ma_asseproj
Join Date 05/2007
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Activating Deskscapes

Deskscape reactivation error

July 11, 2024 8:40:31 AM from Stardock ForumsStardock Forums

Hello,
Please help me solve this problem.
After reinstalling Deskscapes 11.0.2.0, I can't activate the software. it says it couldn't and gives an error code: -212.
Thank you,
Ma_asseproj

stardock software
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Ma_asseproj
basj
Join Date 03/2001
+1601 sdemployee
Reply #1 July 11, 2024 9:17:20 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please refer to this guide: https://forums.stardock.com/486311/accounts-and-activation-support-faq#error212

Thanks
Basj,
Stardock Community Assistant.

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Ma_asseproj
Ma_asseproj
Join Date 05/2007
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Reply #2 July 11, 2024 10:29:53 AM
from Stardock ForumsStardock Forums

Hello,
Thank you for your support.
Even after executing according to "Error: 212 or Product Keeps Prompting to Activate", I was unable to activate my Deskscapes 11 license.
I hope there is something we can do.

Thanks,

Ma_asseproj

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Ma_asseproj
basj
Join Date 03/2001
+1601 sdemployee
Reply #3 July 11, 2024 10:34:57 AM
from Stardock ForumsStardock Forums

With that is done you still see the Error 212 popup? If so, please try this steps and check if you have reach max activation, and try to deactivate it to clear a slot for new activation. https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Thank you,

Basj,
Stardock Community Assistant

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Ma_asseproj
Ma_asseproj
Join Date 05/2007
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Reply #4 July 11, 2024 3:23:03 PM
from Stardock ForumsStardock Forums

I would like to know the ProdID of Deskcapes 11.02., to try a selencious activation of the application.

Thanks,
Ma_asseproj

 

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Ma_asseproj
basj
Join Date 03/2001
+1601 sdemployee
Reply #5 July 11, 2024 8:12:06 PM
from Stardock ForumsStardock Forums

Hello,

I am not sure about product id but if you wish to know Product details you should be able to view it by right click on DeskscapesConfig.exe and select properties->Details.

Thank you.
Basj,
Stardock Community Assistant.

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Ma_asseproj
Ma_asseproj
Join Date 05/2007
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Reply #6 July 11, 2024 8:56:11 PM
from Stardock ForumsStardock Forums

Hello,
I really couldn't activate Deskscapes. I think we use enough resources for that purpose.
Thanks for your support.

ma_asseproj.

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Ma_asseproj
basj
Join Date 03/2001
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Reply #7 July 11, 2024 9:09:22 PM
from Stardock ForumsStardock Forums

I can't check you activation status on Stardock. However, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Ma_asseproj
Abisnabidam
Join Date 04/2025
+51 sdsupport
Reply #8 July 19, 2024 1:06:13 PM
from Stardock ForumsStardock Forums

Hi Ma_asseproj,

Thank you for posting, and I'm sorry to hear about your issue with activating Deskscapes 11.  As basj has mentioned, typically this method linked here should resolve this issue.  

If you've followed those steps exactly, and you're stilling unable to activate and use your software, it might be necessary to do a full uninstallation/purge of the software.  In doing this, it is important to follow the steps exactly.  You must reboot each time when you are prompted.  It is also important to make sure you reinstall from a fresh download of the software from your Stardock account, to make sure you are using the latest version of the software download available to you.  

Please let us know if you have any questions.  If the above methods don't work, please describe where the activation is failing.  If possible, a screenshot image of any error messages received, or any trouble areas is also always helpful for further troubleshooting.

Thank you and best regards,

Adam McGuinness
Stardock Customer Support Specialist

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Ma_asseproj
Ma_asseproj
Join Date 05/2007
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Reply #9 July 20, 2024 8:19:25 PM
from Stardock ForumsStardock Forums

Hi Adam,

Thank you for your support.
The link: https://cdn.stardock.us/support/uploads/DSPurgeNew.zip
didn't take me to any address, just an empty screen.
I'm waiting for more information.

Ma_asseproj

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Ma_asseproj
Ma_asseproj
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Reply #10 July 20, 2024 8:25:03 PM
from Stardock ForumsStardock Forums

Hi Adam,

 

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Ma_asseproj
Ma_asseproj
Join Date 05/2007
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Reply #11 July 20, 2024 8:25:33 PM
from Stardock ForumsStardock Forums

Hi Adam,

Please disregard the previous answer. The file downloaded silently.
I will carry out the Deskscapes purge procedure.

Thank you.

Ma_asseproj

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Ma_asseproj
Ma_asseproj
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Reply #12 July 20, 2024 9:26:07 PM
from Stardock ForumsStardock Forums

Hello, Adam,

I carried out the recommended procedure at https://support.stardock.com/space/SHC/1346764874/DeskScapes+purging+and+re-installing, but was unsuccessful.
I was unable to activate Deskscapes 11 and received the same error code: -212.
Note: I've noticed that Stardock doesn't seem to identify my e-mail address xxxxxxx@yahoo.com.br, since every communication that should be sent to it, I don't receive.
On the other hand, I'm sure I'm entering the correct login details.
I await further guidance.

Note: email address removed, please don't post your email address in a public forum.


Thank you,
Ma_asseproj

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Ma_asseproj
basj
Join Date 03/2001
+1601 sdemployee
Reply #13 July 20, 2024 9:38:18 PM
from Stardock ForumsStardock Forums

It might be there is a typo on your email address when purchasing the product, that is probably the reason why your never receive anything. I believe it best if you raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Also do note that it is currently the weekend, so Support might be a little slow. We appreciate your patience.

Thanks
Basj,
Stardock Community Assistant

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