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danhc55

Join Date 03/2015

refusing payment

I am trying to upgrade to V5 and system is refusing payment with this message We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

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Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple tickets, that will make your ticket go back to the end of the line. Send once and wait. Tickets will be answered by the order they're sent in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

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Basj,
Stardock Community Assistant

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