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wangrui
wangrui
Join Date 01/2023
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fences 4 activation issues

March 4, 2024 9:06:12 PM from Stardock ForumsStardock Forums

Hello, I had a fences4 version of the key before, and now I want to reactivate, but when I enter the key and email address on fences4, it prompts me that the email address is wrong, because it has been too long to forget the email address filled in for the first activation, can you help me query the associated email address through the key, thank you.

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wangrui
basj
Join Date 03/2001
+1466 sdemployee
Reply #1 March 4, 2024 10:30:14 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant

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wangrui
wangrui
Join Date 01/2023
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Reply #2 March 4, 2024 11:07:59 PM
from Stardock ForumsStardock Forums

谢谢你的帮助，但我在提交表单时一直说“提交表单时出错，我们无法确认你不是机器人”，导致提交不成功

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wangrui
wangrui
Join Date 01/2023
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Reply #3 March 4, 2024 11:11:21 PM
from Stardock ForumsStardock Forums

Thank you for your help, but I keep saying "There was an error submitting the form, we can't confirm that you are not a robot" when submitting the form, resulting in an unsuccessful submission

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wangrui
basj
Join Date 03/2001
+1466 sdemployee
Reply #4 March 4, 2024 11:12:25 PM
from Stardock ForumsStardock Forums

Please try different browser and report back here.

Thank you,

Basj,
Stardock Community Assistant

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wangrui
wangrui
Join Date 01/2023
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Reply #5 March 4, 2024 11:32:26 PM
from Stardock ForumsStardock Forums

Ok, thank you very much, I have successfully submitted the form

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wangrui
basj
Join Date 03/2001
+1466 sdemployee
Reply #6 March 4, 2024 11:42:30 PM
from Stardock ForumsStardock Forums

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

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