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zore2020
zore2020
Join Date 06/2021
0

Random Crashes every few hours

February 10, 2024 5:36:49 PM from Stardock ForumsStardock Forums

Description

Faulting Application Path: C:\Program Files (x86)\Stardock\Multiplicity\Multipl2.exe

 

Problem signature

Problem Event Name: APPCRASH

Application Name: Multipl2.exe

Application Version: 3.0.0.0

Application Timestamp: 52af40db

Fault Module Name: StackHash_7682

Fault Module Version: 10.0.19041.3693

Fault Module Timestamp: 3ab9e7d5

Exception Code: c0000374

Exception Offset: PCH_23_FROM_ntdll+0x0007315C

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 7682

Additional Information 2: 7682960369fa47c3b528ca0b3c56fe82

Additional Information 3: e813

Additional Information 4: e813707b9583199dbcc1ce7dc8c5a565

 

Extra information about the problem

Bucket ID: c343835c3cbc93289025a52e1dfe3ded (1163517696235421165)

 

multiplicity
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zore2020
basj
Join Date 03/2001
+1516 sdemployee
Reply #1 February 10, 2024 7:42:00 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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zore2020
sdrohan
Join Date 10/2012
+674 sdsupport
Reply #2 February 13, 2024 9:35:12 AM
from Stardock ForumsStardock Forums

Need more info than this, zore2020....

Random Crashes every few hours

What else, if anything notable, is happening 'every few hours'? 

Is it reliably reproducible, meaning, you can make it happen?

Is this a new thing or has it been happening for some time?

What OS is this happening on?

Is it on the Primary, Secondary, or both?

Sean Drohan
Stardock Product Lifecycle Manager

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zore2020
zore2020
Join Date 06/2021
0
Reply #3 February 13, 2024 10:09:13 AM
from Stardock ForumsStardock Forums

So the error event does not help at all. 

It's the primary. 

 

It's random. Had it crash 2 times in 15 minutes then go six hours without crashing

Will try to purge today. Can you add that link here. 

 

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zore2020
sdrohan
Join Date 10/2012
+674 sdsupport
Reply #4 February 13, 2024 10:36:01 AM
from Stardock ForumsStardock Forums

Quoting zore2020,
reply 3

So the error event does not help at all. 

It's the primary. 

 

It's random. Had it crash 2 times in 15 minutes then go six hours without crashing

Will try to purge today. Can you add that link here. 
 

https://support.stardock.com/space/SHC/1347158073/Multiplicity+purging+and+re-installing

Sean Drohan
Stardock Product Lifecycle Manager

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zore2020
bjzx3
Join Date 01/2004
0
Reply #5 March 1, 2024 5:28:17 PM
from Stardock ForumsStardock Forums

I don't mean to hijack this thread. I am having a similar "app crash". I saw in another thread where it was mentioned that some mice have crazy polling rates and this can cause issues. I happen to have a Corsair Scimitar Pro mouse which has a default polling rate of 1000Hz/1ms. I reduced this setting to 250Hz/4ms. Since I changed this setting I have not experienced the app crash again. Also, I have not noticed any negative effects after lowering the polling rate of the mouse. It "feels" the same to me.

Here is my error from the event viewer. Not exactly the same but similar to the OP.

EventData

 

    AppName Multipl2.exe
    AppVersion 3.0.0.0
    AppTimeStamp 52af40db
    ModuleName ntdll.dll
    ModuleVersion 10.0.22621.3085
    ModuleTimeStamp fc3ed07c
    ExceptionCode c000041d
    FaultingOffset 0009015e
    ProcessId 0x21d4
    ProcessCreationTime 0x1da6b85ca703632
    AppPath C:\Program Files (x86)\Stardock\Multiplicity\Multipl2.exe
    ModulePath C:\Windows\SYSTEM32\ntdll.dll
    IntegratorReportId 7e7113ca-ff5f-4b8d-8935-b5d86fb23db1
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zore2020
sdrohan
Join Date 10/2012
+674 sdsupport
Reply #6 March 4, 2024 9:34:45 AM
from Stardock ForumsStardock Forums

Quoting bjzx3,
reply 5

I don't mean to hijack this thread. I am having a similar "app crash". I saw in another thread where it was mentioned that some mice have crazy polling rates and this can cause issues. I happen to have a Corsair Scimitar Pro mouse which has a default polling rate of 1000Hz/1ms. I reduced this setting to 250Hz/4ms. Since I changed this setting I have not experienced the app crash again. Also, I have not noticed any negative effects after lowering the polling rate of the mouse. It "feels" the same to me.

Here is my error from the event viewer. Not exactly the same but similar to the OP.

Thank you for the feedback (and possible affirmation), bjzx3.

Sean Drohan
Stardock Product Lifecycle Manager

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