Hello,
Sorry to hear you are having issues. From here: https://forums.stardock.com/486104/multiplicity-support-faq#pcconfusion. We can conclude you can connect 1 primary + 8 secondary at any one time if you have the Multiplicity KVM Pro license. For more connection you can refer to this link:  https://forums.stardock.com/486104/multiplicity-support-faq#MoreSecondaries

Thanks

Basj,
Stardock Community Assistant.

ie: 1 primary machine, no kvm use

11 machines just for seamless access

Sure, but that sounds like I need to purchase the corporate licensing. There is no individual option for that. I reached out to sales, hopefully they can assist me in figuring it out. I dont need KVM or any of the pro features. Just the regular KM

Hello, I am running into this issue as well.  Trying to use 12 KM but there's a limit to 10 only with a Pro license.  Any solution to this?

After looking up your account, you only have KVM, not KVM Pro.  If you purchased KVM Pro under a different email, you can place a ticket here to have it looked into:

https://stardock.atlassian.net/servicedesk/customer/portal/4

Sean Drohan
Stardock Product Lifecycle Manager

If you have yet to update your license, you would need to do that

Do remember, however, that Multiplicy 4 Pro will only allow for 10 KM concurrent connections.

The 'Multiplicity 4 Business' product that allows for 20 KM connections is not yet available.

Sean Drohan
Stardock Product Lifecycle Manager

I am sorry that you were confused but that is not what I said.

What I was asking is if you had purchased MP3 KVM Pro, which allowed for more KM concurrent connections, I would need to know under what email address you had purchased it under to look up what email address it was activated under. 

If you want us to refund your MP4 Pro license so you can purchase MP4 Business when it is released, please create a ticket here

https://stardock.atlassian.net/servicedesk/customer/portal/4

Sean Drohan
Stardock Product Lifecycle Manager