Please, need more details, steps on how to recreate your issue on our end so we can actually see how the issue happen. Also, please post a video showing us the issue, upload it to a video sharing site like youtube and post its link here.

Thank you,

Basj,
Stardock Community Assistant

So its happen after restarting. Screenshots of what was before and what after restart would help.

Thank you,

Basj,
Stardock Community Assistant

Hello,
Sorry to hear you are having issues. I can not reproduce your issue on my system. Need to know more on this.

1. You on Fences V3 or V4? also, need its full version number.
2. The issue happen on Normal Fences or Portal Fences?
3. And, looking at your screenshots. Are those moved up icons ie. "Adobe Illustrator" and "Topaz Photo AI" is recently used?

Thanks
Basj,
Stardock Community Assistant.

Please try purge and reinstall steps as mention here : [Link]. Just make sure to download the version mention in this post. https://forums.stardock.com/517370/get;3881371. Reboot after the purge. Install and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Hello,

I don't get it. I don't see any issue from those two last screenshots. Which area you're referring to?

Thank you,

Basj,
Stardock Community Assistant

On the unreadable text, are you on HDR enable monitor? If you do, try disable HDR and see if it resolve the issue.

Thank you,

Basj,
Stardock Community Assistant

Would like to suggest Cleanboot: https://forums.stardock.com/486084/fences-support-faq#cleanboot. Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

Once the cleanboot is done, test it if the issue still there. If not, re-enable those disabled application one at the time and retest. Repeat until you found the app that causing the issue. If all application enabled yet, the issue does not reappear. Than you're all set. It might just be issue on your original admin account.

Thank you,

Basj,
Stardock Community Assistant

it also randomly resizes the fences, which I have sized so that exactly that number of icons fits. it will randomly cause fences to shrink a little making less icons fit and ruining the layout again

Are you using multiple monitors or remote desktop? Sounds like your resolution is changing often

Paul Scroggins
Associate Technical Support Analyst

it's still happening. why can't I lock in a specific order? You would think that would be one of the most basic pieces of functionality. someone help me with this. This support is absolutely horrid