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kwcheah
Join Date 04/2023
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Cannot Activate Multiplicity on new Primary Computer

Upgraded PC, re-installed windows, multiplicity cannot de-activate primary on old Windows

April 21, 2023 11:13:39 PM from Stardock ForumsStardock Forums

Hi Stardock team,

 

I have recently upgraded my PC and reinstalled windows.

Multiplicity was activated as primary on the old Windows install.

 

I am trying to activate primary on the new Windows machine.

Multiplicity return the following error message.

 

I had then found this thread for the similar issue. (https://forums.stardock.com/513411/page/1/#3858069).

1. Clicking on the Continue button doesn't help to deactivate Multiplicity on my previous machine.
    Multiplicity will just keep showing the same error screen after clicking on the Continue button.

2. Steam is running as per suggested in the previous thread.

 

How can I deactivate my Multiplicity on my old Windows?

 

multiplicity
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kwcheah
basj
Join Date 03/2001
+1047 sdemployee
Reply #1 April 21, 2023 11:18:29 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please use this guide to deactivate old activation: https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Thanks
Basj,
Stardock Community Assistant.

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kwcheah
kwcheah
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Reply #2 April 22, 2023 2:12:23 AM
from Stardock ForumsStardock Forums

Hi Basj,

 

Thank you for responding to my thread.

 

I have tried to follow this guide, however Stardock didn't have any records of my steam purchased Multiplicity.

 

I have login to my Stardock account via Steam login too.

Any idea why is this so?

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kwcheah
basj
Join Date 03/2001
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Reply #3 April 22, 2023 8:43:33 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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kwcheah
kwcheah
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Reply #4 April 22, 2023 1:26:14 PM
from Stardock ForumsStardock Forums

Thank you basj, appreciate for your kind assist.

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kwcheah
sdRohan
Join Date 10/2012
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Reply #5 April 22, 2023 2:03:07 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Go here and get your Steam64 ID:
https://steamid.io/

Very long, mine for example:
76561198081168463

Reply with it here and Ill manually deactivate the PC attached to it...

Sean Drohan
Stardock Product Lifecycle Manager

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kwcheah
PaulineThomas
Join Date 04/2023
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Reply #6 April 22, 2023 8:19:41 PM
from Stardock ForumsStardock Forums

ok

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kwcheah
kwcheah
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Reply #7 April 23, 2023 12:30:01 AM
from Stardock ForumsStardock Forums

Hi @sdRohan,

 

My Steam64 ID is 76561198100143532.

 

Thank you for your help.

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kwcheah
sdRohan
Join Date 10/2012
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Reply #8 April 23, 2023 8:05:13 PM
from Stardock ForumsStardock Forums

Quoting kwcheah,
reply 7

76561198100143532

I have reset it.

Sean Drohan
Stardock Product Lifecycle Manager

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kwcheah
kwcheah
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Reply #9 April 24, 2023 12:02:54 AM
from Stardock ForumsStardock Forums

Hi @sdRohan,

I have just tried, but for some reason, that didn't work.

 

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kwcheah
kwcheah
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Reply #10 April 24, 2023 1:35:30 AM
from Stardock ForumsStardock Forums

Hi @sdRohan,

It is now working, thank you so much for you and @basj helping out with the problem that I am having.

Thank you.

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kwcheah
basj
Join Date 03/2001
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Reply #11 April 24, 2023 2:54:01 AM
from Stardock ForumsStardock Forums

Great, glad to know its working.

Thank you,

Basj,
Stardock Community Assistant

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kwcheah
CrazyVulcan892
Join Date 09/2021
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Reply #12 May 21, 2023 8:34:17 AM
from Stardock ForumsStardock Forums

@sdRohan I am having the same issue as above, my primary pc died and I can not switch my primary pc to my new machine. my steam64 ID is 76561198007117078 Thank you

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kwcheah
sdRohan
Join Date 10/2012
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Reply #13 May 22, 2023 3:24:50 PM
from Stardock ForumsStardock Forums

Quoting CrazyVulcan892,
reply 12

@sdRohan I am having the same issue as above, my primary pc died and I can not switch my primary pc to my new machine. my steam64 ID is 76561198007117078 Thank you

When these happen, please place a ticket here:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Sean Drohan
Stardock Product Lifecycle Manager

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