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Castel49
Castel49
Join Date 11/2022
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fences 3 version 3.1.3.3

November 23, 2022 12:47:00 PM from Stardock ForumsStardock Forums

Hi, I have a problem with The product in subject i.Since a 2 days ago, the program restart very often the desktop and i am not able to work.

It is impossible to select the icone on the desk top. It's seems that there is a problem with the explorer. I tryed do reinstall the SW but the problem persist.I have a window 10 e since a few days ago the fences works well.  I have a regular product purchased on 20 september 2020.

The only way to work is to deactivate the fences

If nedeed i have a product key

Help help help

Thanks & Regards

Castel49

stardock software fences
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Castel49
DrJBHL
Join Date 04/2002
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Reply #1 November 23, 2022 12:57:31 PM
from Stardock ForumsStardock Forums

Sorry you're having a problem. I'm using Fences 4...maybe this can help.

Open the Fences app and first click 1, then click 2 as in my snip:

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Castel49
Castel49
Join Date 11/2022
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Reply #2 November 23, 2022 1:35:45 PM
from Stardock ForumsStardock Forums

hi, i just purchased and upgrade fences to 4.0 but the problem still appear I receive the foollowing message and the fences is deactivate  so this is the only way to work. I will try to disinstall the old version and reinstall the new. I hope this solve the problem

Help help help

Castel49

 

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Castel49
Castel49
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Reply #3 November 23, 2022 5:12:41 PM
from Stardock ForumsStardock Forums

Hi, after restalling a new version just purchased of Fences problem still continue to appear. I'm not able to select any icon. The only way to work with the operating system is to deactivate the fences. My windows 10 is regular and updated. Up to now the only solution is to unistall the last veersion of Fences 4.0 Te message appears after rebboting the system is the same. The explorer works well.

Any help is welcome

 

Thanks

Castel49

 

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Castel49
basj
Join Date 03/2001
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Reply #4 November 23, 2022 10:14:19 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Castel49
Castel49
Join Date 11/2022
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Reply #5 November 24, 2022 4:24:10 AM
from Stardock ForumsStardock Forums

HI , thanks for information. I found a fix, After appear a message below showed, if I close and restart explorer. exec, the product fences works well. I dont know what is the problem. Today after reboot the system the fences seems to working well. I will take you informed. I would like to avoid to disinstall e reinstall the fences because I have to recustomize the desktop again and take more time.

 

Thanks

Castel49

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Castel49
Castel49
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Reply #6 November 24, 2022 4:32:45 AM
from Stardock ForumsStardock Forums

If I got a problem again I will apply your suggestion to unistall and reinstall the product .

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Castel49
Castel49
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Reply #7 November 25, 2022 9:13:27 AM
from Stardock ForumsStardock Forums

Hi, today unfortutanely the problem appears again, and the only solution is to close and restart explorer exec. I will  disintall and reinstall fences as you suggested.
i will take you informed.

Regards

Castel49

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Castel49
Castel49
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Reply #8 November 28, 2022 10:56:32 AM
from Stardock ForumsStardock Forums

Hello, 3 days ago I unistalled and reinstalled the Fences 4 following your procedure and the product up to know seems to working well.

I hope I solved the problem

Tnaks a lot for your help

Regards

Castel49

 

 

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Castel49
basj
Join Date 03/2001
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Reply #9 November 28, 2022 7:04:12 PM
from Stardock ForumsStardock Forums

Great, glad to know its working. Do let us know if you have any other issue or the issue come back.

Thank you,

Basj,
Stardock Community Assistant

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Castel49
Castel49
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Reply #10 January 21, 2023 10:54:34 AM
from Stardock ForumsStardock Forums

Hello, unfortunately, the problem still continue to appears randomly and the only way to solve a problem is to restart  the Explorer exec and time is needed. I have installed the last version 4.0 as you suggested without success . If I start my System with Fences disactivated I have no problem.

I'm thinking to disinstall definitely Fences. Just for your information I have installed Windows 10 Pro 64 bit original and updated at the last level.

Just a question, do you know if there are other users with the same problem with the same configuration?

Thanks & Regards

R.Castelli

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Castel49
basj
Join Date 03/2001
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Reply #11 January 21, 2023 8:05:09 PM
from Stardock ForumsStardock Forums

Hello,
Please try this steps mention here: reply#47 https://forums.stardock.com/514583/get;3875625. Try it and report back.

Thanks
Basj,
Stardock Community Assistant.

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Castel49
Castel49
Join Date 11/2022
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Reply #12 January 22, 2023 6:39:54 AM
from Stardock ForumsStardock Forums

Hi, sorry but my problem in not the same as described in step #47,I will try to explain. All a day, I start my computer in the morning and put in Power Off in the evening. During this period, the fences working well, but sometime goes in crash alone,w/o message and w/o operation and the icones on the desktop does not work and I'm not able do do any operation untill restart explore.exe as described before. If I start the computer with fences disable the system working well w/o problem every days . I Hope to be clear. It seems that there is something in the system that conflict with the fences.

Regards

R.Castelli

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Castel49
basj
Join Date 03/2001
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Reply #13 January 22, 2023 7:13:44 AM
from Stardock ForumsStardock Forums

Than try cleanboot and figure out which of your installed application conflicting with Fences: https://forums.stardock.com/486084/fences-support-faq#cleanboot.

Thank you,

Basj,
Stardock Community Assistant

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