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bonzo10
bonzo10
Join Date 01/2016
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update failing

August 31, 2021 6:30:23 AM from Stardock ForumsStardock Forums

Any idea how to clear this pothole in the road whilst (serially) attempting to install Fences update please?

fences
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bonzo10
basj
Join Date 03/2001
+1664 sdemployee
Reply #1 August 31, 2021 6:39:21 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mentioned here: [Link] Just make sure to re-download the latest version from your account [Link] . Reboot after the purged. Reinstall, and Reboot immediately after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

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bonzo10
bonzo10
Join Date 01/2016
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Reply #2 September 1, 2021 3:50:55 AM
from Stardock ForumsStardock Forums

No change other than the existing fences seem to have now disappeared.  Oh and a new error message:-

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bonzo10
bonzo10
Join Date 01/2016
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Reply #3 September 1, 2021 3:53:14 AM
from Stardock ForumsStardock Forums

Now it having partially uninstalled (half the screen has now gone) - the site is now telling me to buy the software again.  No reinstall option - just pay up or go away.  Mmm

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bonzo10
basj
Join Date 03/2001
+1664 sdemployee
Reply #4 September 1, 2021 5:29:11 AM
from Stardock ForumsStardock Forums

Please try cleanboot [Link]. And report back here.

Thank you,

Basj,
Stardock Community Assistant

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bonzo10
Bmac47
Join Date 10/2018
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Reply #5 September 1, 2021 5:58:38 AM
from Stardock ForumsStardock Forums

this operation has been cancelled due to restrictions in effect on this computer. Please contact your administrator.

I am the administrator,  and I have searched the internet for a way to resolve this. I have tried the regedit htmlfile route, also the group route, unfortunately, none of them worked. I was wondering if it could have anything to do with me installing it on a new computer, I was having a lot of problems with my laptop so I purchased a new desktop and installed the program on that, would that cause the problem?

Regards, Billy

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bonzo10
Bmac47
Join Date 10/2018
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Reply #6 September 1, 2021 6:58:26 AM
from Stardock ForumsStardock Forums

hi bas, I did as you suggested & created a new Administrator account signed in to that and fences loaded without a problem so did object dock although I did not put in the key etc for that, it did load no problem. However, when I switched back to my account and tried to update fences I got the same problem.

This operation has been cancelled due to restrictions in effect on this computer. Please see administrator

 

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bonzo10
basj
Join Date 03/2001
+1664 sdemployee
Reply #7 September 1, 2021 7:04:24 AM
from Stardock ForumsStardock Forums

Hello,

This thread and steps offered in there might able to help you : https://forums.stardock.com/502301 The solution came around reply#15-16.

Thank you,

Basj,
Stardock Community Assistant

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