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Hyperstarr
Join Date 09/2014
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Two Instances of Fences in Control Panel, Programs and Features

January 3, 2021 11:16:33 AM from Stardock ForumsStardock Forums

I just installed Fences 3 from Steam on Windows 10. There seem to be two instances of Fences installed on my computer now.

From the Windows 10 Control Panel's Uninstall or change a program listing:

Instance #1
Name: Fences
Publisher: Stardock
Installed On: 3.1.2021
Size:
Version:
Help link: https://help.steampowered.com/
Support link: https:/www.stardock.com/products/fences/

Instance #2
Name: Stardock Fences 3
Publisher: Stardock Software, Inc.
Installed On: 3.1.2021
Size:
Version: 3.09
Help link: http://www.stardock.com
Support link: http://www.stardock.com

I have not had anything like this happen before. Is this expected behavior?

I did uninstall Fences 2 fully before installing Fences 3 - including clearing the local Fences 2 license and rebooting before installing Fences 3. Fences 2 was not a Steam installation but bought here instead.

When I search for the Fences program on my computer search bar, only one instance comes up. Fences 3 seems to behave otherwise normally so far.

Windows 10 Home 64-bit, version 20H2, build 19042.685, Windows Feature Experience Pack 120.2212.551.0

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Hyperstarr
basj
Join Date 03/2001
+489 sdemployee
Reply #1 January 3, 2021 12:02:00 PM
from Stardock ForumsStardock Forums

Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling Just make sure to follow closely the guide for Steam only. Retest it. Report back here.

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Hyperstarr
Hyperstarr
Join Date 09/2014
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Reply #2 January 4, 2021 2:34:14 AM
from Stardock ForumsStardock Forums

The file seems to be impossible to download. I tried three different browsers. Some security issues with it, it seems. When I click resume/continue downloading despite the security warning, it gives a "network error". Not sure if my router blocks it. Is there an alternative way to download the purge file?

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Hyperstarr
Hyperstarr
Join Date 09/2014
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Reply #3 January 19, 2021 12:55:55 PM
from Stardock ForumsStardock Forums

I was finally able to dowload the bat file on another computer at another location, ran it and reinstalled Fences on Steam. Again, two instances of fences in the Windows installed programs listing.

basj's reply implied that is not expected behavior. Can I have confirmation on that?

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Hyperstarr
basj
Join Date 03/2001
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Reply #4 January 19, 2021 9:04:07 PM
from Stardock ForumsStardock Forums

Hello,

Please post Screenshot of that two instances of Fences, so we understand the issue better.

Here is mine

Thank you,

Basj,
Stardock Community Assistant

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Hyperstarr
Hyperstarr
Join Date 09/2014
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Reply #5 January 20, 2021 2:21:26 AM
from Stardock ForumsStardock Forums

Here is the screenshot you requested:

Screenshot of two Fences installed

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Hyperstarr
basj
Join Date 03/2001
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Reply #6 January 20, 2021 4:56:03 AM
from Stardock ForumsStardock Forums

When you done the purge, before the reinstall, is there any Fences still listed in there?

Thank you,

Basj,
Stardock Community Assistant

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Hyperstarr
Hyperstarr
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Reply #7 January 20, 2021 5:28:41 AM
from Stardock ForumsStardock Forums

No, there were no Fences at all. The two Fences came back when I did the reinstallation from Steam.

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Hyperstarr
basj
Join Date 03/2001
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Reply #8 January 20, 2021 5:49:57 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Hyperstarr
sdRohan
Join Date 10/2012
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Reply #9 January 20, 2021 1:04:00 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

For some reason, Fences is the only one that shows twice where other Steam apps of ours (Groupy, Cutains, etc) do not.

I have placed an internal ticket to have it looked at.

Internal ref: ODNT-1421

Thanks for the feedback.

Sean Drohan
Stardock Support Manager

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Hyperstarr
Hyperstarr
Join Date 09/2014
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Reply #10 January 20, 2021 2:14:24 PM
from Stardock ForumsStardock Forums

Thank you for the reply. If it's not too much trouble, I'd appreciate if you could chime in here when there are new developments.

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