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stxangler
stxangler
Join Date 02/2020
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Sound Issues

February 4, 2020 11:29:06 AM from Stardock ForumsStardock Forums

I have seen many problems with this and wondered if there was a fix yet. My sound keeps on dropping fro my primary PC and its becoming a problem.  I'm a streamer that plays mostly FPS games and I'm using multiplicity to run a dual PC set up. Sound dropping is really becoming a problem and yes I have tried uninstalling on both PCs and reinstalling and still have the same problems. Please HELP!

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Nydid
BillP2001
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stxangler
AzDude
Join Date 11/2002
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Reply #1 February 4, 2020 12:08:33 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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stxangler
stxangler
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Reply #2 February 6, 2020 7:01:23 PM
from Stardock ForumsStardock Forums

Any technical support at all in here?

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stxangler
Neil Banfield
Join Date 04/2001
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Reply #3 February 7, 2020 4:22:07 AM
from Stardock ForumsStardock Forums

Are you using wireless or wired connection?

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stxangler
sdRohan
Join Date 10/2012
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Reply #4 February 7, 2020 9:59:40 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

My sound keeps on dropping fro my primary PC and its becoming a problem.
[/quote]

[quote who="Neil Banfield" reply="3" id="3769853"]
Are you using wireless or wired connection?

And if so, if you use Ethernet, is this still an issue?

Sean Drohan
Stardock Support Manager

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stxangler
muddpuddle
Join Date 03/2005
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Reply #5 April 5, 2021 12:44:52 PM
from Stardock ForumsStardock Forums

Was there ever a resolution?  I ask because I am having the same issue.  Sound drops regularly.  Have reinstalled multiplicity on both computers.  Wired connection.  Windows 10.  I can't come up with what the issue could be - maybe some sort of driver conflict or something?

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stxangler
AzDude
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Reply #6 April 5, 2021 12:51:30 PM
from Stardock ForumsStardock Forums

@muddpuddle

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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stxangler
sdRohan
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Reply #7 April 6, 2021 9:58:28 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting muddpuddle,
reply 5

Sound drops regularly. 

Please define 'regularly'. Hourly, daily, weekly, etc.

Sean Drohan
Stardock Support Manager

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muddpuddle
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Reply #8 April 6, 2021 12:11:29 PM
from Stardock ForumsStardock Forums

Any time i run sound through the computer that sends it's audio.  It may start off working, then quits, maybe comes back a minute later, quits again.  It just will not play constant.  Mouse control for secondary pc always works.  Just the audio keeps cutting out.

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stxangler
sdRohan
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Reply #9 April 6, 2021 12:24:25 PM
from Stardock ForumsStardock Forums

Quoting muddpuddle,
reply 8

Any time i run sound through the computer that sends it's audio.  It may start off working, then quits, maybe comes back a minute later, quits again.  It just will not play constant.  Mouse control for secondary pc always works.  Just the audio keeps cutting out.

Are you invoking this unintentionally - using those keys for some other duty?

In any case, turn it off.

Sean Drohan
Stardock Support Manager

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stxangler
muddpuddle
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Reply #10 April 6, 2021 2:07:22 PM
from Stardock ForumsStardock Forums

Turned off the Ctrl+12 setting, reinstalled audio drivers, turned on a youtube video and walked away (didn't touch the keyboard) the sound cut out 30 seconds later.  

This used to not be a thing.  I've been using Multiplicity for years with the audio transfer enabled.  Something has changed...  Windows 10 update, drivers, some conflict I can't track down?  This is a work setup though and I really need it to be working again.  Thanks for your help.

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muddpuddle
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Reply #11 April 6, 2021 2:11:31 PM
from Stardock ForumsStardock Forums

!  I have just discovered the issue is with the receiving PC.  The audio driver there seems to be the issue.  Will look into this more.  Thanks for all your assistance. 

Thought that was the case.  Reinstalled audio drivers there.  Nope.  Still experiencing audio cut-out.

 

 

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sdRohan
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Reply #12 April 6, 2021 3:22:57 PM
from Stardock ForumsStardock Forums

Quoting muddpuddle,
reply 11

!  I have just discovered the issue is with the receiving PC.  The audio driver there seems to be the issue.  Will look into this more.  Thanks for all your assistance. 

Thought that was the case.  Reinstalled audio drivers there.  Nope.  Still experiencing audio cut-out.
 

If this is a wireless connection, at either end, try testing with Ethernet.

Sean Drohan
Stardock Support Manager

 

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stxangler
muddpuddle
Join Date 03/2005
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Reply #13 April 6, 2021 3:44:34 PM
from Stardock ForumsStardock Forums

Both PCs wire to local network switch.  Mouse control never cuts out - possible the switch is failing?  Would that cause issues with audio but not mouse?

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muddpuddle
Join Date 03/2005
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Reply #14 April 6, 2021 8:41:35 PM
from Stardock ForumsStardock Forums

I have now swapped out the switch and all cables (needed it regardless) but no change.  First mp4 i tried to play from desktop cut out in 10 seconds...

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Neil Banfield
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Reply #15 April 7, 2021 5:21:27 AM
from Stardock ForumsStardock Forums

When the glitch happens does the audio start to play on the secondary system or the volume control on that computer shows unmuted at that point?

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muddpuddle
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Reply #16 April 7, 2021 10:24:09 AM
from Stardock ForumsStardock Forums

I lose the audio entirely.  The volume still shows as mute though if I adjust the volume it may (not always) start playing and re-mute itself but then likely to drop out in about 5-10 seconds.

"Currently sending audio to..." continues to show with the Multiplicity Audio tray icon if checked.

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Neil Banfield
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Reply #17 April 7, 2021 10:27:52 AM
from Stardock ForumsStardock Forums

Have you changed anything on the primary end such as new sound drivers?

If you open taskmanager when it drops out, do you see a very constant approx 1.5Mbit usage of the network on either end.

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muddpuddle
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Reply #18 April 7, 2021 1:24:25 PM
from Stardock ForumsStardock Forums

Sound drivers updated/reinstalled since this started - nothing I can think of before.

When or just before the sound cuts out, the network usage jumps all over the place on the sending system and then even when no sound is playing, both systems will waver between 6mps and 0.  When playing, sits at 1.6mps.

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muddpuddle
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Reply #19 April 7, 2021 1:27:31 PM
from Stardock ForumsStardock Forums

Sitting here right now, no sound for 20+ seconds and still getting a network reading of 1.6mps on both systems.

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sdRohan
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Reply #20 April 7, 2021 1:53:22 PM
from Stardock ForumsStardock Forums

If you do a cleanboot on the Primary, under a new Admin account:

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Then try, does it still happen?

Sean Drohan
Stardock Support Manager

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muddpuddle
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Reply #21 April 7, 2021 10:23:07 PM
from Stardock ForumsStardock Forums

That didn't change anything.  But here's the weird/interesting thing:  had to get a video created - mic as input worked fine (hadn't been an issue yet), loaded the video (35 minutes long) into Filmora for editing and as I was playing it back and working on it, audio never once cut out.  Filmora nudged out whatever was causing the problem...

Playing a music video while exporting my edit.  Still hasn't cut out.  Will it fail once I close out of Filmora???  Yes.  WTF?

 

So with Filmora running, audio never cut out.  As soon as I closed Filmora, 10 seconds later, audio dropped.

 

 

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Neil Banfield
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Reply #22 April 8, 2021 3:48:52 AM
from Stardock ForumsStardock Forums

Which computer was running that software?

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sdRohan
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Reply #23 April 8, 2021 9:03:42 AM
from Stardock ForumsStardock Forums

Sound like something is sleeping an audio device - especially since it seems to be at predictable intervals.  Is either PC a laptop?

Sean Drohan
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muddpuddle
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Reply #24 April 8, 2021 2:54:17 PM
from Stardock ForumsStardock Forums

The primary...the one sending audio is what I used Filmora on.  Neither is a laptop.

Out of curiosity now, just loaded up FL Studio (music creation) on the primary.  The audio just keeps going and going.

So what is affected are videos played straight from desktop and videos/audio within any given browser.  What I'm seeing so far anyway...

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Nydid
Join Date 01/2021
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Reply #25 April 12, 2021 1:23:53 PM
from Stardock ForumsStardock Forums

Hey, I'm not alone with this problem

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