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cstraley
cstraley
Join Date 01/2011
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Lose connection when laptop lid is closed

Windows 10

November 22, 2019 9:04:00 PM from Stardock ForumsStardock Forums

I lose the connection to my windows 10 pro laptop when the lid closes. Windows 10 power setting is to do nothing when the lid closes. Kind of defeats the purpose of Multiplicity if I have to have two monitors on.

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cstraley
Jafo
Join Date 03/2001
+1243 sdemployee
Reply #1 November 22, 2019 9:51:09 PM
from Stardock ForumsStardock Forums


Windows 10 power setting is to do nothing when the lid closes.

That really sounds like there is an issue with the Windows 10 power setting itself...

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cstraley
basj
Join Date 03/2001
+381 sdemployee
Reply #2 November 22, 2019 9:56:15 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

And, while waiting, you should also check the FAQ section on Multiplicity : https://forums.stardock.com/486104/multiplicity-support-faq

Thank You,
Basj
Stardock Community Assistant.

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cstraley
sdRohan
Join Date 10/2012
+198 sdsupport
Reply #3 November 25, 2019 8:59:27 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I lose the connection to my windows 10 pro laptop when the lid closes. Windows 10 power setting is to do nothing when the lid closes. Kind of defeats the purpose of Multiplicity if I have to have two monitors on.

Can you still ping the Secondary when the lid is closed?  If not, Windows is powering down networking - something MP needs.

Sean Drohan
Stardock Support Manager

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cstraley
cstraley
Join Date 01/2011
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Reply #4 November 25, 2019 6:26:03 PM
from Stardock ForumsStardock Forums

I can ping the laptop while the lid is closed. As soon as I lift the lid the screen appears on the laptop and I'm still logged into the laptop.

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cstraley
sdRohan
Join Date 10/2012
+198 sdsupport
Reply #5 December 2, 2019 3:25:16 PM
from Stardock ForumsStardock Forums

Quoting cstraley,
reply 4

I can ping the laptop while the lid is closed. As soon as I lift the lid the screen appears on the laptop and I'm still logged into the laptop.

Can you still use RDP to connect to it - can you still get to network / folder shares on it (create them to test if you don't have them)?

Sean Drohan
Stardock Support Manager

 

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cstraley
cstraley
Join Date 01/2011
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Reply #6 December 2, 2019 3:53:44 PM
from Stardock ForumsStardock Forums

Because it is Windows 10 Home RDP is not available. That is why I purchased the KVM upgrade to Multiplicity.

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cstraley
sdRohan
Join Date 10/2012
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Reply #7 December 2, 2019 4:04:46 PM
from Stardock ForumsStardock Forums

Quoting cstraley,
reply 6

Because it is Windows 10 Home RDP is not available. That is why I purchased the KVM upgrade to Multiplicity.

Quoting sdRohan,
reply 5

can you still get to network / folder shares on it (create them to test if you don't have them)?

Sean Drohan
Stardock Support Manager

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