I just got hard limited on the amount of dreams for deskscapes that I can download from wincustomize.
Please create a ticket here:
The last ticket I have from your @hotmail address was 865 days ago.
Which points to why the problem may be (and why I asked you to create a ticket). If you ordered OD recently, it was not under your @hotmail address (what your profile here is under).
After some creative searching, it's because you purchased under your @live.com account. I have merged it under your @hotmail.com account.
Clear your browser cookies and try again, please...
Stardock Support Manager