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Haymanata
Join Date 07/2019
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Mouse scroll wheel is not working

July 10, 2019 6:18:29 AM from Stardock ForumsStardock Forums

Hello folks,

I use multiplicity on one computer and one laptop. Computer (Primary) is with Windows 7 32-bit and Laptop (Secondary) is Windows 10 Pro 64-bit. I use ROCCAT Tyon mouse and before few days ago i upgrade my Laptop from Windows 8.1 64-bit to 10 Pro 64-bit. Problem is this now i play TERA on laptop and when i login into the game my scroll on the mouse is not working before when my laptop was on Win 8.1 is working, but not now. I check all firewalls setups and they are identical with suggested one, but i am using and AVG, so check there too which was suppose to work. On both machines my mouse driver is installed. And to be sure there is problem i try my scroll on different game and there was working, every where on my secondary machine my mouse is working - web, apps and etc., only on TERA is not working!

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basj
Join Date 03/2001
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Reply #1 July 10, 2019 8:01:02 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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sdRohan
Join Date 10/2012
+134
Reply #2 July 10, 2019 9:18:03 AM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

Hello folks,

I use multiplicity on one computer and one laptop. Computer (Primary) is with Windows 7 32-bit and Laptop (Secondary) is Windows 10 Pro 64-bit. I use ROCCAT Tyon mouse and before few days ago i upgrade my Laptop from Windows 8.1 64-bit to 10 Pro 64-bit. Problem is this now i play TERA on laptop and when i login into the game my scroll on the mouse is not working before when my laptop was on Win 8.1 is working, but not now. I check all firewalls setups and they are identical with suggested one, but i am using and AVG, so check there too which was suppose to work. On both machines my mouse driver is installed. And to be sure there is problem i try my scroll on different game and there was working, every where on my secondary machine my mouse is working - web, apps and etc., only on TERA is not working!

Is this app specific - that it only happens on the Secondary with that game - scroll works with everything else? Does it work if you plug the mouse directly into the Secondary?

You should ensure that the mouse software is installed on each PC - if it needs to detect the mouse for that to work, plug it in to the Secondary to do so.

Sean Drohan
Stardock Support Manager

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Haymanata
Join Date 07/2019
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Reply #3 July 11, 2019 1:11:16 PM
from Stardock ForumsStardock Forums

So, you mean is possible to be from the game, because driver for mouse is installed on Primary and Secondary. Strange before that never want that just it was working from himself. Also yes it was working on everything else and yes is specific problem only for the game, but i am worry that is going to become on everything if continue making strange setups.

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sdRohan
Join Date 10/2012
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Reply #4 July 11, 2019 4:17:15 PM
from Stardock ForumsStardock Forums

Quoting Haymanata,
reply 3

So, you mean is possible to be from the game

Sinces it is only happening with that game, it is logical to look at is solely for the time being.

Also, if you plug the mouse directly into the Secondary, where the game actually is (yes?), does it work then?

Sean Drohan
Stardock Support Manager

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Haymanata
Join Date 07/2019
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Reply #5 July 12, 2019 4:15:49 PM
from Stardock ForumsStardock Forums

When i put my mouse in the laptop (my secondary) the game detecting the mouse as a controller or gamepad.

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Haymanata
Join Date 07/2019
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Reply #6 July 13, 2019 7:33:29 PM
from Stardock ForumsStardock Forums

What will say reinstalling my drivers and my multiplicity on secondary will fix the problem or will be the same?

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sdRohan
Join Date 10/2012
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Reply #7 July 15, 2019 10:12:21 AM
from Stardock ForumsStardock Forums

Quoting Haymanata,
reply 5

When i put my mouse in the laptop (my secondary) the game detecting the mouse as a controller or gamepad.

Ok, when you use it in the game with the mouse plugged directly into the Secondary, does it work as expected or do you get the same issue as when it is plugged into the Primary?

Sean Drohan
Stardock Support Manager

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Haymanata
Join Date 07/2019
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Reply #8 July 15, 2019 11:45:12 AM
from Stardock ForumsStardock Forums

Yes, when i plug my mouse directly in my laptop is detected and start the game is work perfectly the way how is suppose to.

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Haymanata
Join Date 07/2019
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Reply #9 July 15, 2019 11:54:54 AM
from Stardock ForumsStardock Forums

I was thinking that is possible to be from my firewall, but i am using AVG Internet Security and i disable AVG and still have that problem. Did i mention that i use wifi connection?

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sdRohan
Join Date 10/2012
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Reply #10 July 15, 2019 11:59:42 AM
from Stardock ForumsStardock Forums

Quoting Haymanata,
reply 8

Yes, when i plug my mouse directly in my laptop is detected and start the game is work perfectly the way how is suppose to.

If there are special drivers for the mouse, MP cannot replicate that across PCs (although I have never seen the need to).  Perhaps try having any other mouse plugged into the Secondary when trying with the one you want from the Primary.

Sean Drohan
Stardock Support Manager

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Haymanata
Join Date 07/2019
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Reply #11 July 16, 2019 12:54:31 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 10


Quoting Haymanata,
reply 8

Yes, when i plug my mouse directly in my laptop is detected and start the game is work perfectly the way how is suppose to.



If there are special drivers for the mouse, MP cannot replicate that across PCs (although I have never seen the need to).  Perhaps try having any other mouse plugged into the Secondary when trying with the one you want from the Primary.

Sean Drohan
Stardock Support Manager

But never have any problem before installing Windows 10 on my laptop.

when i plug my mouse activating drivers are:
From Human Interface Devices
-HID-compliant consumer control
-HID-compliant device
-HID-compliant device
-HID-compliant game controller
-USB Input Device
-USB Input Device
-USB Input Device
-USB Input Device
From Mice and other pointing devices
-HID-compliant mouse

when i unplug my mouse activate drivers are:
from Human Interface Devices
-HID-compliant wireless radio controls
from Mice and other pointing devices
-ASUS Touchpad

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