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Cduenas
Cduenas
Join Date 07/2019
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.RESP file

The File .RESP is not an option

July 5, 2019 8:57:24 AM from Stardock ForumsStardock Forums

Hi All,

I suspect that my laptop has the installtion port blocked to communicate with the server to activate the key and because of this I do not get the option to activate the key offline / generate .RESP file.

Below is a screenshot of what I get.

Notice that next to the "Back" option is empty without any available option to download any ,RESP file.

Any ideas how I can get that file to install fences?

I do have a product key and do have a username and password from stardock.

 

Thanks,

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Cduenas
basj
Join Date 03/2001
+302 sdemployee
Reply #1 July 5, 2019 9:19:03 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try the offline activation steps as mentioned in this steps :

https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

Try it and let us know if you still need our assistance.


Basj,
Stardock Community Assistant.

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Cduenas
Cduenas
Join Date 07/2019
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Reply #2 July 5, 2019 11:17:41 AM
from Stardock ForumsStardock Forums

I have tried to follow the steps you mentioned above but I do not get the "Save activation request" to save the file. You can see this from the screen shot I posted on my original post. I get the "Back" option but not the "Save activation request"  and therefore, I cant activate the account offline.

Do you know if there's a way to get the activation request file a different way?

 

Thanks,

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Cduenas
basj
Join Date 03/2001
+302 sdemployee
Reply #3 July 5, 2019 11:23:28 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. But since Stardock is currently on summer break, reply from them will take sometimes. The latest will be by 8th July. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Cduenas
Cduenas
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Reply #4 July 5, 2019 12:23:53 PM
from Stardock ForumsStardock Forums

Thank you!

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Cduenas
sdRohan
Join Date 10/2012
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Reply #5 July 6, 2019 1:09:00 PM
from Stardock ForumsStardock Forums

Hello,

Sorry for the trouble.

Quoting Cduenas,
reply 4

Thank you!

Do a search on your PC for 'Internet Options'.  Set every tab (where you can) to the 'default' settings or 'reset' them.  See if the option is there then.

------------
Sean Drohan
Stardock Support Manager

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Cduenas
Cduenas
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Reply #6 July 8, 2019 11:35:30 AM
from Stardock ForumsStardock Forums

Hi there,

Thank you for your support. The option still doesnt show up. I tried both ways setting everything to default and reseting them as well and no luck.

 

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Cduenas
sdRohan
Join Date 10/2012
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Reply #7 July 8, 2019 11:57:22 AM
from Stardock ForumsStardock Forums

If you use your arrow keys on your keyboard, or tab, are you able to get to the spot where it should be?

Sean Drohan
Stardock Support Manager

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Cduenas
Cduenas
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Reply #8 July 8, 2019 12:07:09 PM
from Stardock ForumsStardock Forums

So I can enter the product key, my email address and press enter to get it send to the server. I just dont get the “save activation request” to get the .Resp file to activate the license offline. 

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Cduenas
Cduenas
Join Date 07/2019
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Reply #9 July 8, 2019 1:02:30 PM
from Stardock ForumsStardock Forums

Nevermind.  I was skipping a step, which was to go online to get the .resp file after the .req file is created. 

License is active. its all good!.

Thanks,

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