Search
Forum Home | Login
choubix
Join Date 02/2019
0

Groupy keeps crashing

February 4, 2019 11:53:06 AM from Stardock ForumsStardock Forums

Hi,

I bought Object Desktop and I could really use Groupy on my laptop running Win 10 to keep stuff organized but my Excels & Powerpoint keeps crashing when added to groupy... 
I have to use the task manager to end the process, then turn Groupy off to use my $ Office software as normal.
Any way to troubleshoot?

Thanks

Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
AzDude
Join Date 11/2002
+223
Reply #1 February 4, 2019 12:10:28 PM
from Stardock ForumsStardock Forums

Hello,

Would you Please do this PURGE:https://forums.stardock.com/488142/groupy-support-faq#reinstalling

Reboot and ReInstall the latest version from your account .

report back and let us know if that worked , please.

 

AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
choubix
Join Date 02/2019
0
Reply #2 February 6, 2019 10:40:15 AM
from Stardock ForumsStardock Forums

Hi, I just removed Groupy using the file suggested, reinstalled and activated.

Still the same problem with Excel / Powerpoint.
Anybody got an idea on how to solve the problem? Thanks

Reason for Karma (Optional)
Successfully updated karma reason!
basj
Join Date 03/2001
+204
Reply #3 February 6, 2019 10:48:54 AM
from Stardock ForumsStardock Forums

Hello

Please try this : Disable the hardware graphics acceleration on Excel And Powerpoint. File->Option->Advance-> Display -> Tick the disable hardware graphics Acceleration. Might need to restart Excel and Powerpoint.

Try it and let us know.

Thank you,

 

Basj,

Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
choubix
Join Date 02/2019
0
Reply #4 February 6, 2019 11:48:36 AM
from Stardock ForumsStardock Forums

It was working for a few minutes and it is back... (something is making powerpoint "unstable" according to the error message)

Quick question with regards to licensing: I noticed the license is annual .
Can I still use my add-ons after the 1 year mark (minus support/updates) or the license key will be disabled and they will stop working?

Thanks!

Reason for Karma (Optional)
Successfully updated karma reason!
choubix
Join Date 02/2019
0
Reply #5 February 6, 2019 12:06:18 PM
from Stardock ForumsStardock Forums

Managed to find a solution (hopefully a permanent one!)

I disabled Groupy, launched the file and saved it. Then I restarted Groupy and opened the powerpoint file./
It works. 

There is a chance the problem is due to files created in a previous version of Powerpoint as compared to the one being used.

I will try with Excel now.

On a separate note:

Quick question with regards to licensing: I noticed the license is annual .
Can I still use my add-ons after the 1 year mark (minus support/updates) or the license key will be disabled and they will stop working?

Thanks!!

Reason for Karma (Optional)
Successfully updated karma reason!
AzDude
Join Date 11/2002
+223
Reply #6 February 6, 2019 12:18:11 PM
from Stardock ForumsStardock Forums

Hello,

If you have or bought Object Desktop that has to be renewed each year .

If you bought the individual app that separately that is good for lifetime

save your original app download and key for reuse. but to upgrade that version

to a newer one then you would have to buy again usually offered at a discount price.

Same for Object Desktop if you own it the renew each year is offered at a discount price. 

 


AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v1.0.0.0   #108492   web02  Server Load Time: 00:00:00.0000047  Page Render Time:
Facebook Twitter YouTube Google+