Purchased license inserted key software does not load. Will cancel payment if the issue is not resolved in 48 nhours. Thank you.
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Stardock Community Assistant.
Please try the purge and reinstall steps : https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling
Stardock Community Assistant
Purged and re-installed - no go.
disabled anti-virus software - no go.
Used secondary PC IP address - no go.
Please provide a number for voice tech support so we can resolve this issue promptly or refund amount of purchase. Claimed already filed.
Sorry to hear you are having trouble.
Can you provide more details about what is wrong - what errors are you getting?
----------------Sean DrohanStardock Customer Service Manager
No errors. I just can not find / connect to the secondary PC
Ok... What were the results after following this?https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues
followed the instructions - no go
the multiplicity icon in my primary reads disconnected
when checking secondary connection - receive error message about firewall
using wi-fi. changed profile to Private - no go
disabled firewall - no go
Can you ping the Secondary from the Primary?
Almost without exception, when a MP primary cannot see a Secondary, its that they are not on the same subnet or a firewall issue on one or each.
If at all possible, please try them wired via Ethernet and follow the connection troubleshooting closely:
My laptop Thinkpad X1 does not have ethernet only wifi. so the product is useless for my computing platform ad the primary and secondary are on different subnets. By the way this is a very common configuration in my business environment.
The the only way it will work if if you use a VPN to bridge them - getting them on a common / shared subnet.
how would that work?
Each PC would make a VPN connection that puts them on the same subnet.
unfortunately, that is not an option for my current IT environment.
works now using the ethernet connection. no wifis
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